Airangel WIFI

Fatles replied on 01/10/2018 21:50

Posted on 01/10/2018 21:50

I have recently been to Black Knowl site. I tried to login to the WIFI each time it just returned to the login or register page. I went to reception and the lady was very helpful even though she couldn't solve the problem. She gave me a number to ring for Airangel. I rang the number and the person tried to solve the problem. Unfortunately he couldn't and said he would escalate it to so,done senior and they would ring me. 3 hours later I heard nothing so rang again and the lady told me that it had been escalated but as it was Saturday there would be no one in until Monday. 

After the wait I'd had on Saturday I decided to go out in the afternoon. I received a call at about 14.30 I told him that I was away from my iPad and could he call back in 2 hours. He did say that I had be given 24hr connection. I arrived back at the caravan at about 16.00 and tried to connect, the same thing happened as on the earlier occasions. I waited for his call and low and behold I a man still waiting. I arrived home on the 25th September.

Tinwheeler replied on 22/06/2020 14:18

Posted on 22/06/2020 14:18

You pay AA. Contact them and ask for a 25% refund of the £25/£27.50 cost.

Alternatively, shrug shoulders and consider if it's worth moaning for the sake of £6/£7🤷🏻‍♂️

lornalou1 replied on 22/06/2020 15:16

Posted on 22/06/2020 15:16

 I have come to realise that there are a lot of very tight members on this and other club forums that moan about a couple of quid refunds while their thousands of pounds of caravan and motorhomes are sat on there driveways. Get real, people are dying, loosing jobs and businesses going under but you still want your pound of flesh. 

JVB66 replied on 22/06/2020 15:26

Posted on 22/06/2020 15:26

I have not tried it but i am sure there was a post recently that advised Air Angel were extending contracts for club wifi  ,but they had to be contacted direct to get it ,

Not sure how to do that

JVB66 replied on 22/06/2020 15:54

Posted on 22/06/2020 15:26 by JVB66

I have not tried it but i am sure there was a post recently that advised Air Angel were extending contracts for club wifi  ,but they had to be contacted direct to get it ,

Not sure how to do that

Posted on 22/06/2020 15:54

UPdatesurprised found an email adress for Air angel and have had a very prompt reply advising that all "members?" packages have been extended by three months ,and as our runs out this month it  should now be Septemberlaughing

willtrundle replied on 23/06/2020 16:49

Posted on 22/06/2020 15:16 by lornalou1

 I have come to realise that there are a lot of very tight members on this and other club forums that moan about a couple of quid refunds while their thousands of pounds of caravan and motorhomes are sat on there driveways. Get real, people are dying, loosing jobs and businesses going under but you still want your pound of flesh. 

Posted on 23/06/2020 16:49

I agree people are dying, losing jobs too as business go under whilst you seemingly go on and on about very tight members.

Well this tight member is doing his best to save money so he can help his family survive the pandemic and have a future.

So yes I still want my pound of flesh from them and others who don't offer until you contact them, in my view the worst type of business.

I shall not be renewing with them because their service quality and attitude are very poor and not deserving of my patronage.

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