Error shown when trying to book a pitch

jnpaint replied on 08/03/2023 09:20

Posted on 08/03/2023 09:20

For the last 4 days I have been unable to book a pitch on the website.

I get to 'checkout' and get an Error message which doesn't give any explanation.

This is happening on website and app. & on PC, Mobile and I Pad.

I have tried contacting the club, but haven't even had an automated acknowledgment, never mind an answer.

Is it just me  or are others experiencing difficulties?

Arch replied on 08/03/2023 09:38

Posted on 08/03/2023 09:38

My advice is to give up the online booking, telephone the UK sites booking (numbers on the back of your membership card) if no answer or you're unable to book give up and use an alternative site there will usually be plenty of choice look at the searchforsites website this will show you sites in the area you want.

jnpaint replied on 08/03/2023 11:18

Posted on 08/03/2023 11:18

Yes, it is. Strange. It can't be my browser that's the problem, if it is happening on mobile and PC.It's the first time I've tried to book with the latest form.

 

SteveL replied on 08/03/2023 11:43

Posted on 08/03/2023 11:43

It might be worth logging out and trying it as a non member, although the site will have to be one that allows them. Clearly you wouldn’t want to go on to pay, but it would indicate if you can get past check out. If you can it would tend to indicate something amiss with your membership.

jnpaint replied on 08/03/2023 12:27

Posted on 08/03/2023 12:27

Sorted. In case the webmaster is reading....

The problem was I 'called forward' my previous outfit info. and moved on.

The site now seems to need the tow vehicle information separately...and lets you move on without highlighting that there is missing data. When I filled them in it let me checkout.

The trouble is the error message doesn't tell you what the error is.

Westmerian replied on 11/03/2023 08:14

Posted on 11/03/2023 08:14

I have reported this last year and again recently, the last time this week trying to pay five times unsuccessfully, the Club response is that it must be a problem with my bank and that the payment system is working O.K.! This is despite me trying to pay with cards from two different banks. So far, I have only been able to use the new booking system by using the 'phone. Why can't our Club sort this out. If I can find a non-club site, I would book this instead - hence CAMC lose business, income and perhaps long term, members? So frustrating!!

Amesford replied on 11/03/2023 12:22

Posted on 11/03/2023 12:22

Prior to contacting club site we have booked for July with a query I first checked "my bookings" only to find there was no sign of our July booking  just for the one in September which is shown twice ? much to our relief the warden confirmed we were indeed booked in for Julylaughing (luckily I do also have the original booking confirmations on file)

cody replied on 23/04/2023 17:45

Posted on 23/04/2023 17:45

Tried twice to book a site with the app and main website,  takes me to I confirm in app with my bank then back to  caravan club then payment failed. 

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