Unable to access the free wi-fi on Club sites

royandsharont replied on 25/03/2017 09:13

Posted on 25/03/2017 09:13

I have searched for this topic to no avail so hopefully I can get some answers here and feel that this area is probably the best place to post. Moderators please feel free to move if you think best.

I have recently visited two sites at Baltic Wharf & Tewkesbury that have good Wi-Fi. I wanted to post site reviews and decided I would use the free access to the Club's website to do so rather than using my data. However I could not get onto the free website from the Airangel log in screen. Each time I clicked on the button to the web site, which is how I used to do it before, I got a message something like unable to access the server due to security issues. I have done this successfully before but normally on a laptop although I have used both this iPhone and tablet previously too. This time both my iPhone and Android tablet could not get access.

Is there a problem or am I doing something wrong or has the free access now been removed. I could get there via my own data connection so the website was working.

Regards, Roy

replied on 25/03/2017 09:18

Posted on 25/03/2017 09:18

I got a message something like unable to access the server due to security issues.

Is this your own tablet denying you access to an unsecured site I wonder? I seem to recall a warning that the site was unsecured.

Vicmallows replied on 25/03/2017 16:32

Posted on 25/03/2017 16:32

I wonder if this is because the access screen has been changed to an https://  (rather than an http://).  This change to https:// seems to be happening a lot recently.  (I have had emails from my own domain provider suggesting that I should change to https:// to improve security.)

The PROBLEM is that if you type in the address of the service you require, and it is https://, then it will not allow you to connect.  The solution is to type in ANY address that you KNOW is still simple http:// . This will then by default take you to the login page.

Same applies when trying to access BT-Wifi, and also recently to the campsite wifi in Spain

IanTG replied on 25/03/2017 17:59

Posted on 25/03/2017 17:59

Have you tried clearing your browsing cache? (Delete history)

also, the 's' in https is, I believe, simply designating that the site has security protocols (e.g. Such as a bank website) so by definition a site with only a http website address does not have the same levels of security. None of that should affect access.

i have never experienced in difficulty in accessing the club wifi, except when the signal is just too weak due to distance from router/booster. As soon as I walked nearer, it was ok.

as has been said by others, could this be a setting on your tablet? Or as above, try clearing the cache.

InaD replied on 25/03/2017 18:43

Posted on 25/03/2017 18:43

We were at Ferry Meadows for 3 nights early last week.  We couldn't get into the Club site either.  We tried the tablet, laptop and phone (having been dragged into the 21st century by our nephew at Xmas!) but all of them said: caravanclub.co.uk has unexpectedly closed the connection.  

Went to the office to ask if they knew of any issues, no, they didn't.  Only advice was to ring Airangel (at Wharfedale last year when we had a problem, the warden immediately offered to ring, and did, to sort it out, but not at FM).  So we rang Airangel, explained the situation, they said they would get back to us.  Next day they did, they hadn't solved the problem, but as we were there for another day, they gave us free 24 hour internet access.  They did mention that there were others at FM with the same problem.

After that we stayed at a CS, and after that at White House Beach for 2 nights.  Had the same problem, but didn't bother ringing again.  At Norfolk Broads it was working perfectly all the time. We assumed the problem, whatever it was, had been solved.

 

JVB66 replied on 25/03/2017 19:05

Posted on 25/03/2017 18:43 by InaD

We were at Ferry Meadows for 3 nights early last week.  We couldn't get into the Club site either.  We tried the tablet, laptop and phone (having been dragged into the 21st century by our nephew at Xmas!) but all of them said: caravanclub.co.uk has unexpectedly closed the connection.  

Went to the office to ask if they knew of any issues, no, they didn't.  Only advice was to ring Airangel (at Wharfedale last year when we had a problem, the warden immediately offered to ring, and did, to sort it out, but not at FM).  So we rang Airangel, explained the situation, they said they would get back to us.  Next day they did, they hadn't solved the problem, but as we were there for another day, they gave us free 24 hour internet access.  They did mention that there were others at FM with the same problem.

After that we stayed at a CS, and after that at White House Beach for 2 nights.  Had the same problem, but didn't bother ringing again.  At Norfolk Broads it was working perfectly all the time. We assumed the problem, whatever it was, had been solved.

 

Posted on 25/03/2017 19:05

 Bit in your face at FM now,  what about the add security undecided 

wifi ok when we were there 2weeks ago

InaD replied on 25/03/2017 19:09

Posted on 25/03/2017 19:05 by JVB66

 Bit in your face at FM now,  what about the add security undecided 

wifi ok when we were there 2weeks ago

Posted on 25/03/2017 19:09

Bit in your face at FM now, what about the add security

Not sure what you mean?  WiFi was ok with our own data, and we could get the club's website that way, but not when trying to access the Club's website for free, as in Roy's OP.

JVB66 replied on 25/03/2017 19:12

Posted on 25/03/2017 19:09 by InaD

Bit in your face at FM now, what about the add security

Not sure what you mean?  WiFi was ok with our own data, and we could get the club's website that way, but not when trying to access the Club's website for free, as in Roy's OP.

Posted on 25/03/2017 19:12

Staff wisesurprised,we only ever use annual cost wifi with cc,as we are away so much it is cost ective

peegeenine replied on 25/03/2017 19:54

Posted on 25/03/2017 19:54

Had the same problem at Ashridge Farm this week using an Android tablet. The link from the home log in page that says you can access the CAMC web site without registering for Wi-Fi didn't work for 2 nights. 3rd night I got access, eventually, via Google. 4th night I couldn't get access via Google, but, after many attempts I eventually got access but it worked as it does on my mobile, ie, had do do that ridiculous left scrolling. Gave up, just too much hard work.
Sometimes the CAMC website home page came up but there was no menu to take you elswhere, just a dead end.
Had similar problems at Abbey Wood last year.
The wife paid for 2x 24hr Wi-Fi periods using a Windows 7 net book and had no problems with internet access. We didn't try to access the CAMC website but would have expected it to work. The only problem she had was trying to log off. The log off page was reluctant to come up and several attempts had to be made.

bandgirl replied on 25/03/2017 20:30

Posted on 25/03/2017 20:30

We got back yesterday from 5 nights at Stamford site and had no problems accessing the WiFi at any time.  Ironically it was the best connection we've ever had, and it's only a "bronze" site. I have an iPad and always access the login screen via settings and selecting the Caravan Club WiFi (that's still its title).  The only time I couldn't get on at all was the very first time, several years ago. You have to set your device to enable cookies otherwise it won't work and, for some reason, I couldn't log in even though I had enabled cookies.  Eventually I managed it, but can't remember how.

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