Ariel replied on 13/08/2016 12:57
Posted on 13/08/2016 12:57
We would really appreciate thoughts/experiences/ advice as we are not happy with the response the dealer and manufacturer has provided in response to a warranty claim:
Having had a bit of a windfall in May this year we became the proud owners of a brand new Buccaneer Cruiser from Glossop Caravans However the handbrake didn't appear to be holding the van when it was parked on the slight incline ready to move onto our driveway via the mover. Having used the van three times and therefore having manoeuvred the van back on to the drive three times the lack of handbrake hold has resulted in the jockey being pushed forward which has damaged the jockey wheel. This is now extremely difficult to raise and lower and will not raise fully into the housing. This is our third twin axle van and we have not encountered this problem with any of these. We subsequently returned the van to Glossop who sent photos of the damage to Eldiss under the manufacturers warranty. They have responded stating that this is damage probably caused by over tightening of the clamp or by motor mover over tough ground etc and is not a manufacturing defect. They also advise Glossop to check the clamp and hinge pin as they may also be bent. My husband is adamant that he has done nothing out if the ordinary and the problem with the handbrake holding is not something he has encountered with the other vans. We do not overload the van (as was suggested by the Service Centre as a possible reason) there are only two of us and the awning etc travels in the car. We have explained all the above and sent a follow up email to the Service Centre manager at Glosop but they are repeating the manufactureres response. This has spoilt what should have been a wonderful purchase. We therefore welcome your experience/ advice/ thoughts.
Ariel
Caravanner