Land Rover DPF issues

Bluemalaga replied on 12/05/2018 10:00

Posted on 12/05/2018 10:00

My car has been with my dealer for nearly 4 weeks waiting for Land Rover to authorise a warranty replacement of the DP Filter following an amber warning followed within 2 miles of a red Filter full warning.

Land Rover assist were called late afternoon and arrived close to 5.00pm .Checks carried out showed that the filter was at a level that could be regenerated by the technician. However as it was late in his shift, he was not able to do so as it was time to go home. He advised it would be ok to drive 4 miles home and his colleague would attend first thing the following day. The second technician ran some tests and found the filter now to blocked to carry out a re-gen and the car would need to be transported to the dealer where it still sits.

I was advised by the dealer that the filter would need to be replaced and it would be very expensive, Land Rover were asked to cover the cost of replacement but after three weeks of claiming that no case had been raised, they declined claiming that the cause was the driving style and that diesel cars are purchased by people intending to drive at 70mph for long periods.

I have had the car for 2 years without an issue, so doubt very much if the driving style is the issue or it would have surfaced earlier.

I would be very interested to hear specifically from and member who has had similar experience with a Land Rover. I am looking for supporting evidence that Land Rover are using this excuse to avoid warranty claims, as there appears to be some accounts online.

Very grateful for only Land Rover related replies in this case.

xtrailman replied on 17/05/2018 07:38

Posted on 15/05/2018 18:10 by Tinwheeler

We, too, have had numerous diesels with DPFs and not had problems. They burn themselves clean when needed but, like all vehicles, seem to benefit performance wise from a work out occasionally although it’s not essential by any means.

FC, you’re not alone in having diesels for donkeys years but I’m dumbfounded by your recommendations.

Posted on 17/05/2018 07:38

Me too.

xtrailman replied on 17/05/2018 07:46

Posted on 16/05/2018 06:17 by ScreenName5BF15314BC

In addition to my previous comments, if you do low mileage and  short journeys change the engine oil and filter every 5/6 k( as in the old days and regardless of what the service book states) with a good quality oil with low sulphur ash content. Every time forced regeneration takes place small amounts of fuel enter the sump diluting the oil.

Posted on 17/05/2018 07:46

I agree but change mine yearly at 7K dilution is checked weekly.

ScreenName5BF15314BC replied on 17/05/2018 23:29

Posted on 17/05/2018 23:29

I feel Xtrailman that is rather a brusque reply! These are my personal experiences, and I recommend them. My 'Google' comment was to advise members they can find much information regarding this subject at that source. There is no need for rudeness.

xtrailman replied on 18/05/2018 12:44

Posted on 17/05/2018 23:29 by ScreenName5BF15314BC

I feel Xtrailman that is rather a brusque reply! These are my personal experiences, and I recommend them. My 'Google' comment was to advise members they can find much information regarding this subject at that source. There is no need for rudeness.

Posted on 18/05/2018 12:44

I don't see it as being rude, there is a huge amount of misinformation on a google search, that's a  fact not rudeness.

flatcoat replied on 18/05/2018 21:04

Posted on 18/05/2018 21:04

And there is a huge amount of true information. Because you choose not to believe it and have a different opinion - to which you are entitled, as i am mine - doesn't make that information and opinion fake or invalid. My views are not only based on my own personal experience, but also those of colleagues and family in the trade, my local garage, numerous car forums i am involved with and Honest John, to name just a few of many potential sources. 

TonyIshUK replied on 27/05/2018 17:41

Posted on 14/05/2018 17:40 by Bluemalaga

Hi Flatcoat.

Good news, I went to the dealership today in the hope of resolving the problem without having to shell out hard earned cash. I was told that they would fix it today free of charge. It appears that putting the car onto another computer gave a much lower reading which allowed a re- generation to take place which unblocked the filter and coupled with a new sensor, all should be well.

Fingers crossed, picked up the car late afternoon.

By the way, what is an Italian tune up?

Posted on 27/05/2018 17:41

Out of the whole affair, the thing I find most worrying is that the computer said "Up yours". 

Credit to the garage to try another computer to read the situation.

makes me wonder how much we have to rely upon a technician (formally fitter) and a computer (Hal 2001) when we get a warning light up  and what authority we would have to say, try again on another machine.

rgds

 

Bluemalaga replied on 02/06/2018 19:29

Posted on 02/06/2018 19:29

DPF Update

Been off grid for a couple of weeks and just caught up on the thread.
Two weeks into our trip and the DPF filter warning light came on again despite several hundred miles of driving, with trips ranging from 30mls to 230 mls.
Land Rover Assist were called and fortunately the guy that came out seemed to know his stuff. Within a few minutes he had his diagnostic computer attached to the car and said he thought he knew the root cause of the DPF issues.
Up went the bonnet a large hose looking thing was unclipped and a finger prodded into a black box. Thought so he said and promptly fitted a new black box. Jump into the car and we can start the re-gen cycle he said.
On route the technician explained what had just happened. Firstly he said the re-gen cycle requires the system to recognise the pressure in the DPF had changed, indicating the need. Secondly a quarter of a tank of fuel must be present to ensure the cycle can be completed. A large injection fuel is then initiated to raise the temperature in the DPF high enough to burn off the soot/carbon.
At this point the problem began, the black box was in fact the throttle body and the finger prod was to check if the butterfly valve was sticking, which it was. This valve is what controls the fuel flow to ensure, among other things, the re-gen is controlled at the correct temperature within the DPF. The reason for the reasonably high speed is to provide a good air-flow over the DPF to stop it overheating. The trip lasted about 6 to 8 miles and was carried out at normal revs and about 50mph.
The technician said he was confident I would have no further issues, hope he is right, but as said above he seemed to know his stuff.
Seems very poor that Land Rover did not know how to fix my problem and claimed it was my driving style, which was based on the mileage of the car set against the age suggesting less than 10k per year. Ignoring the fact we use a smaller car for running around locally and use the LR for towing and longer journeys. I will be contacting LR for an explanation.
The up side although on a small sample is a much improved mpg return. Previously average mpg on trips without the van were about 33 with the new throttle body, the car is claiming 47mpg on tootling around Yorkshire.
I realise the car does not give 100% accurate figures, but like for like seems a good improvement.
Looking forward to the trip home to see if there is any improvement while towing.

Milothedog replied on 02/06/2018 20:01

Posted on 02/06/2018 20:01

I think you may have mis-understood what he explained to you. the throttle body regulates the engines air flow. 

 

Some of these LR assist guy's are quite good, My Sons car had a starting issue that the dealer couldn't sort but the second LR Assist guy who came out to it diagnosed a cam position sensor and its been fine since. 

Bluemalaga replied on 02/06/2018 21:52

Posted on 02/06/2018 20:01 by Milothedog

I think you may have mis-understood what he explained to you. the throttle body regulates the engines air flow. 

 

Some of these LR assist guy's are quite good, My Sons car had a starting issue that the dealer couldn't sort but the second LR Assist guy who came out to it diagnosed a cam position sensor and its been fine since. 

Posted on 02/06/2018 21:52

You are correct about the airflow, and I believe that controls the air/fuel mix, that is how I understood his explanation.

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