CL owners

We love CLs!  We use them a lot and we enjoy the peace and quiet that they have to offer.  Recently we’ve noticed a trend for people to leave reviews complaining about the owners.  For example, someone put that they were disappointed as there wasn’t a reception!  Someone else said that after a ten hour drive they arrived tired and hungry and no one was there to greet them.  People complain that the owners aren’t around and aren’t friendly.  For goodness sake, what do some folk expect?  The owners aren’t there to become instant best friends with everyone who turns up!  Provided a site is clean and tidy and someone is available should there be a problem, surely that’s enough!