New Booking System for Overseas Travel

I gave up 2 weeks ago, due to the 'greyed out' height issue, and having to click twice in some fields.

I think the only 'streamlining' required is the webteam!

After over 30 years of booking trips abroad I have never experienced such a difficulty in booking sites. 2 popular Spanish Sites booked at the beginning of the month. As the website was useless I booked over the phone. Extraordinarily that took over an hour. The third Spanish site I need to book is still unavailable. Different excuses given and no indication given as to when this will be available.

I hope the Club had a huge retention clause on this new system as I have to say from my experience it's very poor.

I have only been using it to look at potential ferry crossings and the experience has been very poor. Clunky doesn't begin to describe it. Much of the problem seems to be that it is trying to run two booking systems, one for this year and one for next. Certainly on my iPad it seems to be getting confused as to when I want to travel. 

Hopefully things will improve after the first of January.

despite my issues with the new web site, i must say the travel team were great, finding me the best crossing deal (with or without vouchers) and booking us a site cheaper than i could do it directly or with ACSI. They even checked with the site directly over some 'confusion' with electric allowance (which varies with length of stay and, therefore, pitch price).

all in all, an easy experience but not what the club wants....everyone going via the call centre...

so, some good (my call centre experience) and some bad (the web site).

Bingo!  After trying yet again I've finally managed to get a quote for a crossing plus 4 vouchers.  BUT, don't ask how long it took or how many times I tried adding the vouchers.  

First I had to click on the map for French sites, after a few tries I eventually got the bit which allowed me to add vouchers.  BUT, that is far from straightforward.  I clicked on "Add to basket" which then took me to a different page, where I could add the number of vouchers.  Great I thought, and clicked on 4.  Nothing happened, no message to say "You have added x number of vouchers" or anything like that. The page stayed there and the basket didn't change (it shows the number of "items" in it, which was 1, my ferry crossing).  Closed the page, still nothing.  Went back to vouchers, added 4 again.  Nothing happened.  Until a minute or so later, when I had the vouchers in my basket, BUT, there were 8!!  So obviously it did add the original 4, but you can't see anywhere that they have in fact been added.  It just looks like nothing happens.

Trying to remove some vouchers isn't possible, you have to remove the lot!  And start again.  Sheer perseverance eventually paid off, but to say it's a shambles and a mess is an understatement.

I read allanandjean's post with the response to their email.  I must say something has improved in that the height of car field now seems to work.  Progress, but a long, long way from how it should be.

the travel team member said they use the same system and it was quick....we need a response from the club with, perhaps, a few pointers.

That's what I don't understand, yes, I'm sure they must be using the same system, and I don't doubt you when you say it was quick.  But how??  I'm really curious as to how you can do anything quick on the system as it is.  All I can say is they must know something we lesser mortals don't, in how to get it to be quick.  I've used lots of different systems for booking trips, ordering items etc, but this one is really the worst I've come across.

Yes, maybe they can give us a few hints and tips from HQ, because it's like pulling teeth at the moment 

I have just tried to book 2 ferry journey's for 2020. Got a quote for the 2 ferries and put in basket. Tried to add some site vouchers to see what it did to the price and eventually the vouchers went into the basket, had no effect on price! Tried to remove vouchers from basket and nothing happened! Went back logged out and still vouchers in basket. Then system crashed and told me to ring.

Rung and booked 2 ferries, they didn't seem to be aware that a new system was in place and that 2 ferry journey's could be booked at once, they couldn't, had to go through it twice and pay twice. Glitch and not working well yet!

Can only get better I hope for next year. 

I too have experienced similar problems, with what I know to be incorrect search results, and difficulty with adding site vouchers, as they disappear from basket.

so I rang, and staff member acknowledged a few teething problems, but said many people are booking on line ...... perhaps so if they didn’t want site vouchers, or were so specific on their search they didn’t want to see alternatives? Staff member soon gave me quote for what I wanted (which did reduce ferry price significantly using site vouchers) although I didn’t book as still looking at options.

Still subsequently couldn’t access results myself though.

so I rang, and staff member acknowledged a few teething problems, but said many people are booking on line ...... perhaps so if they didn’t want site vouchers, or were so specific on their search they didn’t want to see alternatives?

I'd call it more than a few teething problems.........Yes, perhaps without site vouchers it' a lot easier to get prices, but getting those vouchers is really difficult.  

I'll give them a ring next week too, and get some quotes.