Refunds on crossings?

I am booked May 2nd on BF route Portsmouth-Caen via CAMC.

As the sailing is currently still planned to go, the club say cancellation would cost £41.25 (25%), and this will increase if cancelled after 4th April.

I can transfer free to a later sailing date, but currently, who knows what that date needs to be in the present debacle.

Stop-Press

Just had a phone call from the club to say email I received was not correct.

Full refund back to payment card possible and accepted!

Just need the Red Pennant sorting now, which I was told by same gentleman, that a full refund should be given on that also.

Trying to get in touch with Brittany ferries to sort our booking for April 15th. Had an email from them saying that all their phones lines have been stopped so that staff can concentrate on the online service. 

We had to make 2 separate bookings, direct with BF due to their change of booking tariffs. Each of them has different T&C's so not sure what they are going to offer us, according to their info page if we cancel the April ferry we will lose 100% of the cost  ouch! that was to Bilbao. The return ferry isn't until Mid June but under the new booking tariffs and I booked Flexi so that isn't so bad only 25% of the booking will be lost if we cancel. However if we change the bookings online then there is no charge. Only problem is if we are allowed to go out in September, we wouldn't go to Bilbao but to St Malo or Roscoff and return through Caen. This would mean that the fares would be considerably less than our current booking so don't know if BF would give us a credit voucher or not for the difference. Have sent them a request form with all the details so awaiting a response. 

Of course if 'they' cancel the sailing on the 15th April we would get a full refund.

Of course if 'they' cancel the sailing on the 15th April we would get a full refund.

watching the news tonight where deaths in Spain have risen by 1/3 in the last 24 hours and they are now 3rd in the world table of coronavirus infections, I would place my money on a full refund, good luck    

sorry i would double check this , i think they are giving vouchers to the value of whatever, rather than giving a refund, read it somewhere and may have posted on here somewhere 

Hi Rufs, would be okay with vouchers as we will be going back at some stage. What I don't want to do is change the booking taking a guess at when we can next travel and then have to keep changing it. Full refund would be best, not sure if that's what BF want though. Oh well they will get round to replying when they can it must be manic for them just now trying to get everyone back.

Lager wine - saw your original post saying you were booked on May 2nd sailing for Portsmouth-Caen, and had contact from Club.

Interesting as we are booked May 1st (albeit Portsmouth-Bilbao), and haven’t yet been contacted by Club.

One might have thought they were contacting in sailing date order?

I’m not unduly concerned as trusting they will get round to it. We’re still well over a month away, and the statement on this website suggests the outcome will be ok. In any case, whilst one doesn’t want to be out of pocket, this is hardly a major concern in this crisis.

Whoops - in earlier post, I meant Portsmouth - Santander! 

(Edit facility seems absent.)

thanks for update, good to know, i guess with the backlog we will just have to be patient, stay safe

IanTG - Just to clarify the sequence of vents -

I emailed club asking what my options were( booking was ferry+sites leaving UK May 2nd)

Response received by email gave options (and cost penalty)

I responded asking for more clarity, as they said the date I cancelled affected the penalty charge.

Then received the phone call saying email incorrect, offering refund which I accepted. 

Important - during the call, it became clear that cancellation after 2nd April (30 days), there would be a ferry charge, so I would contact them rather than waiting for a call.