Posted on 09/06/2023 09:06
Great News - We have halved our deposits to just 10% at all UK Club campsites. Book by 30 September 2023 for any stay in 2023 and 2024.
Don’t miss out, simply book a stay at any UK Club campsite with only a 10% fully refundable deposit per booking and FREE cancellations and amendments up to 21 days before arrival.
To find out more and for Frequently Asked Questions please visit camc.com/lowdeposit
Posted on 13/07/2023 17:28 by SteveLThat does seem a bit harsh, especially as it is very unlikely they won’t be able to resell it at such a popular site.
Posted on 13/07/2023 17:53
Thanks for the support Steve..... my thoughts entirely, it certainly doesn't appear that there is any consistency in regard to these decisions.
A voucher towards my stay in Cayton in August would have sufficed.....
I'm going to email the club for reconsideration.
Posted on 13/07/2023 18:47
What would be really interesting to know is what the situation would have been if the non deposit system of old had been maintained. I’m sure those who were warned to be careful for what they wished would still be around but I’d bet the level of disgruntlement across the many would be significantly less if not almost non existent. Sadly we will never know.
A modern phenomenon may be not but don’t you just despair when we are offered positive spin or u-turns on ill made decisions which directly impact on us.
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Posted on 13/07/2023 17:17 by KasspaGlad to hear they are sympathetic in some cases..... we were booked to visit Seacroft for 4 nights 20th - 24th July with our 10 year old grandson who broke a bone in his foot last Friday.
He has to refrain from any form of physical activity apart from trying to walk on it normally as soon as possible as it's the ball of the big toe & heel that is weight bearing but can't run around, cycle etc for 4 - 6 weeks so would be a complete waste of time for us to go, not to mention it being torture watching other kids enjoy themselves but our deposit has been retained.....
Posted on 13/07/2023 20:19
I suppose the problem for the Club is where do they draw that line regarding refund/voucher. The more exceptions there are the less use the deposit system is? Don't get me wrong I am not unsympathetic to your problem and maybe they will relent. Last year we paid in advance for 5 nights on a well known commercial site in Somerset but managed to catch COVID on the site prior to heading to Somerset, we lost the whole site fee of £175, no offer of moving the booking or a partial deposit on another booking. At least with the Club you only lose the deposit up to the day you arrive on site.
David
Posted on 13/07/2023 20:19 by DavidKlyneI suppose the problem for the Club is where do they draw that line regarding refund/voucher. The more exceptions there are the less use the deposit system is? Don't get me wrong I am not unsympathetic to your problem and maybe they will relent. Last year we paid in advance for 5 nights on a well known commercial site in Somerset but managed to catch COVID on the site prior to heading to Somerset, we lost the whole site fee of £175, no offer of moving the booking or a partial deposit on another booking. At least with the Club you only lose the deposit up to the day you arrive on site.
David
Posted on 14/07/2023 18:34
.. when I had to cancel a booking with the other club at relatively short notice last year when Molly had a major operation I phoned to cancel. They effectively gave me credit note by moving my booking to 12 months later which then let me rebook to a later date .
Posted on 17/07/2023 12:24
To our cost we found it quite easy to fall foul of the cancelation rules. We booked had a three-week trip Starting in Southport to take in the Eurovision song celebrations. Then onto Edenborough, from there we booked to go the Stonehaven site then back to Edenborough before heading home.
Unfortunately, on the second day in Southport we woke up to a loud chattering noise coming from the distribution box. On investigation the charging circuits were the culprit. We switched off the isolator that stopped the chattering but we also lost all the 12v in the Motorhome. The wardens were extremely helpful and gave us the number of there “go to” fix-it man. Unfortunately, he was taking a well-earned break. With the loss of the 12v and no way to fix it we reluctantly had to cancel our remaining bookings. Because of the 21-day rule this meant the loss of £25 per booking (£75 in total). We managed to get the problem fixed at the distributor's and booked the remainder of our holiday at another site but because it was not consecutive the deposits were lost.
Posted on 17/07/2023 13:59
I'd be interested to know the outcome of this thread where Ro said she "will forward to the right team to get back to you"...
If there is an 'appeals process' then perhaps the avenue should be well publicised?
Posted on 17/07/2023 12:24 by SurchyTo our cost we found it quite easy to fall foul of the cancelation rules. We booked had a three-week trip Starting in Southport to take in the Eurovision song celebrations. Then onto Edenborough, from there we booked to go the Stonehaven site then back to Edenborough before heading home.
Unfortunately, on the second day in Southport we woke up to a loud chattering noise coming from the distribution box. On investigation the charging circuits were the culprit. We switched off the isolator that stopped the chattering but we also lost all the 12v in the Motorhome. The wardens were extremely helpful and gave us the number of there “go to” fix-it man. Unfortunately, he was taking a well-earned break. With the loss of the 12v and no way to fix it we reluctantly had to cancel our remaining bookings. Because of the 21-day rule this meant the loss of £25 per booking (£75 in total). We managed to get the problem fixed at the distributor's and booked the remainder of our holiday at another site but because it was not consecutive the deposits were lost.
Posted on 19/07/2023 09:35
Interesting this..... when I phoned to cancel I stated that I called rather than do it online as I thought that speaking to an 'advisor' they could use discretion....
I was told I'd be lucky as it would probably only apply to a death or a vehicle 'catching fire'.
I would suggest your circumstance could fall into that category, especially as it was on site & wardens can verify!!!!
Worth a challenge.
Posted on 17/07/2023 13:59 by young thomasI'd be interested to know the outcome of this thread where Ro said she "will forward to the right team to get back to you"...
If there is an 'appeals process' then perhaps the avenue should be well publicised?
Posted on 19/07/2023 09:58
YT, I used the email address Rowena gave in this thread to put my case forward & she replied promptly the next morning.
I had a response from uksitesbookingservice@camc.com pointing out the T & C's but as a 'gesture of goodwill' have been sent a £20 e-voucher towards a future stay.
This is approx half of my loss (which I know wasn't much) so consider this acceptable but will be more 'savvy' with how I book in the future & add additional 'guests' on arrival as even amending/removing guests carries a % of loss of deposit which I consider harsh if the booking is not being cancelled.....
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Posted on 17/07/2023 12:24 by SurchyTo our cost we found it quite easy to fall foul of the cancelation rules. We booked had a three-week trip Starting in Southport to take in the Eurovision song celebrations. Then onto Edenborough, from there we booked to go the Stonehaven site then back to Edenborough before heading home.
Unfortunately, on the second day in Southport we woke up to a loud chattering noise coming from the distribution box. On investigation the charging circuits were the culprit. We switched off the isolator that stopped the chattering but we also lost all the 12v in the Motorhome. The wardens were extremely helpful and gave us the number of there “go to” fix-it man. Unfortunately, he was taking a well-earned break. With the loss of the 12v and no way to fix it we reluctantly had to cancel our remaining bookings. Because of the 21-day rule this meant the loss of £25 per booking (£75 in total). We managed to get the problem fixed at the distributor's and booked the remainder of our holiday at another site but because it was not consecutive the deposits were lost.
RowenaBCAMC
Trailertenter