Back but not quite complete

Has it been confirmed it was a cyber attack? 

Information here for you Arch….

https://www.caravanclub.co.uk/whats-on/caravan-club-news/latest-information-regarding-the-cyber-security-incident/

 Eventually it would be nice to know what the incident was, cyber security incident is such a blanket term as yet there's no indication any data has been lost it seems to have taken a long time to get running again.

How long did it take for their email to arrive? I've tried to change my password, but am still waiting for their email to arrive to be able to do so, and that's nearly an hour ago now......

Also, the one and only booking I made for March, to use the free voucher, isn't showing.  I'm told I have no upcoming bookings....

But apart from that all is well

Cyberattacks are common place now and as systems increase their defence security so does the software to attack increase their capabilities to gain access. All it takes is one person on a LAN or WAN to open a malicious link in an email loaded with malware to open the door to it.

13 days downtime online, may have been an inconvenience for a few members but nowhere near the loss in revenue that the club will have suffered. It is not the clubs fault that this has happened and I cannot understand why some members feel ‘they’ are entitled to some free recompense in lieu. 

As long as you know your current password you don’t need to request a reset email. Go to your profile, select contact and login details, then edit password.

There is clearly still an issue with the my bookings page. I have several bookings, there has always been just one missing but a different one each time. 

I cannot understand why some members feel ‘they’ are entitled to some free recompense in lieu.

I understood YT’s post to mean free nights for those who had worked around the clock to get the site back up.

SteveL wrote: As long as you know your current password you don’t need to request a reset email. Go to your profile, select contact and login details, then edit password.

There is clearly still an issue with the my bookings page. I have several bookings, there has always been just one missing but a different one each time. 

Thanks Steve, I didn't realise you could change it there.  All I saw was the bit below the log-in part, which says "Reset my password", so clicked on that.  I've changed it now.

Also checked the booking again, but it still tellls me I have no upcoming bookings.  I can see the 1 previous booking from Dec 2022 though, so that bit is correct.

Edited to say that this is the 3rd time of trying to post this reply.  The whole reply box disappeared altogether, luckily I'd copied the text beforehand, didn't quite trust the website just yet

2nd edit: I'd included SteveL's reply as a quote, but that hasn't appeared with my post, so copied and pasted his post instead as an edit.

That's how I read it, and I would support that view. The disruption to the membership has been minimal really, especially at this time of year. We've all had to wait to be able to book so availability will be the same.

Had this happened in the spring, then things might be very different

It took over 15 mins for the email to arrive, and by that time I had changed my password by editing it in My Profile as suggested by SteveL. Thanks for the info.