Back but not quite complete

"I understood YT’s post to mean free nights for those who had worked around the clock to get the site back up."

Yes, I meant the CAMC staff...would be nice if they were rewarded...above and beyond etc.

I agree yt, but lets include the onsite staff that are working this winter that have persevered through all this. It's quite stressful working blind especially on a busy weekend. Hats off to all those involved in getting things back on track and those helping our members enjoy their stays onsite.

JK

Checked mine and I have a booking in March missing. Oddly it's the one I booked two nights for and was going to use the free night voucher.

Latest update…

We’ve made good progress in a very controlled and safe manner to restore our website.  We are expecting the app to be live soon.  Most of our administrative systems are working fully, as are our secure payment gateways. You will see further improvements to member services over the coming days.

Working closely with our technical experts and their cyber security team, we have received a positive update on the investigation into the incident.  While investigations continue, they have informed the Club that there is no evidence to suggest that any member data has been stolen.

We extend our sincere thanks to the Club’s IT team and our expert partners who are continuing to work hard to restore the remainder of our club systems. This work will continue over the coming days and over the weekend.

We will of course update you of any progress.

You are now able to book all of your planned holidays for this year on our UK campsite network, at one of our European campsites and even further afield on one of World Wide tours.

Straight away Ina. I am using an iPad with Safari. I made sure things had changed on my iPhone as well. Only have the one booking, that is showing up fine.

From Rowena’s post……..

”Working closely with our technical experts and their cyber security team, we have received a positive update on the investigation into the incident. While investigations continue, they have informed the Club that there is no evidence to suggest that any member data has been stolen.”

This is excellent news Ro, and no doubts what most folks will be pleased to hear. Thank you.👍

My thoughts have been with the working site staff JK. Very well done to all to keep things rolling along. Hope any hassle from visitors hasn’t been too stressful. No doubt team work across the board.

Whilst one hopes a business doesn't get into this position, there are (should be) processes in place to ensure it continues to operate basic functions....take orders, deliver them, get paid etc...even if this means going back to pen and paper and doing system updating retrospectively once all is recovered.

these back up processes need to be rehearsed periodically (usually set by auditors) so that staff can switch over reasonably quickly should the need arise..

...it's not unlike why we all did 'fire practice' every so often.

We do regularly practise fallback procedures yt but this is the first experience an "outage" of this length since the introduction of the new system was introduced 15 months ago so a big learning curve I guess. Speaking to some colleagues yesterday who are working through it, it hasn't gone too badly.

Fortunately for me I'm still sat feet up in the sunshine (23 degrees today)

JK

Still things not yet up and running.  Went to my profile today to check a few things - cant get onto Communication Preferences - just a message to say maintenance being done.

My subs were due to be taken 1st Feb, that hasnt come out of the bank yet either.