CL inspections

GTrimmer replied on 08/09/2021 17:27

Posted on 08/09/2021 17:27

We booked a CL back in March for a ten day stay. Upon arriving today we were most annoyed to find SIX OTHER UNITS pitched, who clearly were not leaving. We were expected as well, since there was a stake with our name on it where we, THE SEVENTH were expected to set up ! Needless to say, we didn't. 

Are there no checks ,especially in ' honey pot' areas like the South West , especially with the boom in 'staycationing'. 

The owner was most put out on finding that we wouldn't be stopping, claiming that she could have let the spot many times over.  Not without breaking the rules, she couldn't!

brue replied on 09/09/2021 11:18

Posted on 08/09/2021 20:15 by Navigateur

A landowner can currently have as many as he/she likes for up to 56 days without planning consent due to covid.  So it is quite possible some CL operators will just say "Stuff The Caravan Club" and get on with making some money.

Posted on 09/09/2021 11:18

Is that in Scotland Navigateur? It may be different elsewhere but certainly the rules have been eased this year to provide as much accommodation as possible. In England this is on a temporary basis but I wonder if there'll be an extension and rethink?

moulesy replied on 09/09/2021 11:19

Posted on 09/09/2021 10:43 by MikeyA

If I had wanted to use the toilet and it wasn't up to my standard, I would simply have cleaned it myself.

Posted on 09/09/2021 11:19

Mikey - you'd have been very welcome on one well known North Cornish coastal commercial site this year where the owner was, allegedly, suggesting that bookings would have to be  cancelled unless guests were prepared to do exactly that (Covid related staffing shortages were stated as the reason.)

eribaMotters replied on 09/09/2021 13:20

Posted on 09/09/2021 10:14 by Takethedogalong

How we do things differently. In your instance, I would simply have phoned or emailed owners, explains there was a problem in loos, and could they sort it out please? Not saying what you did complaining to HQ is wrong, just to me a little bit excessive given all the positive reviews it has. Easily remedied directly in this case, although I do agree that if Site is busy, more frequent checks on facilities provided might be needed.

We know from CL owning friends that bins of all kinds are soon left overflowing on departure days with some of the stuff folks leave behind. Tents, chairs, quilts, barbecues, clothing, bags of nappies etc.... to name a few we were told about.☹️

Posted on 09/09/2021 13:20

To be honest I was unsure what the correct protocol is on these issues. I have tried to meet a mid point on my comments and actions. There was another issue, but I did not mention this as it was addressed on check-in.

I could have left a negative review on the sites link but I did not leave any review.

An odd day I could understand, but 4 days of lack of basic hygiene is not acceptable by anybodies standards or mindset, covid or not, and I doubt my comments would alter such an attitude on a long term basis if I had made them known to the owners.

I think this is an issue that the C&MC need to be aware of for when site inspections are made.. 

 

Colin

Takethedogalong replied on 09/09/2021 21:15

Posted on 09/09/2021 21:15

I agree totally that if toilet facilities are provided, then cleaning and checking should happen at least daily. More than that given the current situation would be preferable. Perhaps from your overall experience, the Site does need a bit of a wake up call.

DavidKlyne replied on 10/09/2021 09:59

Posted on 09/09/2021 13:20 by eribaMotters

To be honest I was unsure what the correct protocol is on these issues. I have tried to meet a mid point on my comments and actions. There was another issue, but I did not mention this as it was addressed on check-in.

I could have left a negative review on the sites link but I did not leave any review.

An odd day I could understand, but 4 days of lack of basic hygiene is not acceptable by anybodies standards or mindset, covid or not, and I doubt my comments would alter such an attitude on a long term basis if I had made them known to the owners.

I think this is an issue that the C&MC need to be aware of for when site inspections are made.. 

 

Colin

Posted on 10/09/2021 09:59

Colin

Your experience seems to be at odds with the four reviews of this site in 2021. I would encourage you to leave a review, it needn't be negative, just factual. I assume there were elements of the site you did like? If so you can give a balanced review whilst getting your points across about the toilet situation. As Maddie has said that inspections of CL's only happens once a year who is to say the situation would be the same as during your stay. It seems from the current reviews that your experience was unusual. This leads we to wonder whether there was a issue you were unaware of which was impacting on the state of the toilet?

David

Takethedogalong replied on 10/09/2021 11:30

Posted on 10/09/2021 11:30

I wondered as well DK, although there is another review that highlights what EMotters says. Owners work full time, one for NHS, so who knows🤷‍♀️ But, if they are provided, then need to be serviced, inspected. Providing but not cleaning is undermining expectations badly. Better not to provide at all as far as I am concerned.

MikeyA replied on 10/09/2021 14:19

Posted on 09/09/2021 11:19 by moulesy

Mikey - you'd have been very welcome on one well known North Cornish coastal commercial site this year where the owner was, allegedly, suggesting that bookings would have to be  cancelled unless guests were prepared to do exactly that (Covid related staffing shortages were stated as the reason.)

Posted on 10/09/2021 14:19

Yes I saw the same report. I do find it slightly pathetic that people who have adequate facilities in their own units are "afraid" to use their own facilities - Cue the abuse!

Are you suggesting that you wouldn't have cleaned the CL toilet if you wanted to use it? 

 

brue replied on 10/09/2021 14:28

Posted on 10/09/2021 14:28

There are vans around without facilities, maybe this is the case for Colin's van and I can understand the disappointment if the facilities expected and provided aren't clean. But there are only two immediate options, contact the owner or clean them yourself. A review can be added later.

We never returned to a site where spiders outnumbered the humans using the facilities! wink

Cornersteady replied on 10/09/2021 14:29

Posted on 10/09/2021 14:19 by MikeyA

Yes I saw the same report. I do find it slightly pathetic that people who have adequate facilities in their own units are "afraid" to use their own facilities - Cue the abuse!

Are you suggesting that you wouldn't have cleaned the CL toilet if you wanted to use it? 

 

Posted on 10/09/2021 14:29

did it actually state people would be afraid as you've put in it quotes?

Tinwheeler replied on 10/09/2021 14:42

Posted on 10/09/2021 14:29 by Cornersteady

did it actually state people would be afraid as you've put in it quotes?

Posted on 10/09/2021 14:42

In my opinion, the item was a publicity stunt to gain free advertising on the BBC by a site owner who never seems to miss a trick.

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