No News Yet on the New Booking System

DavidKlyne replied on 28/10/2021 12:06

DavidKlyne

Posted on 28/10/2021 12:06

I noticed in the latest magazine there is an article on potential changes to the site booking system. I am sure we had a similar article a couple of months ago? Although there seems a commitment to being able to book a pitch type they are less than clear on other changes such as deposits. Apparently they are still considering it and looking closely at member feedback, including Club Together!!! I suppose we should be encouraged that they are taking note of what is said on this forum? I could be wrong but there seems a sort on consensus on CT that probably its coming to the point where deposits might be the way forward, some more reluctant than others maybe? Obviously many would want to see the small print perhaps before accepting it as a way forward. A decision may well have been made but it seems that it could be a few more months before full details are made public.

David

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368 replies

Tinwheeler replied on 28/10/2021 15:27

Tinwheeler

Campervanner from Cornwall

Posted on 28/10/2021 15:20 by Cornersteady

wasn't that DD? But yes I agree with you.

Posted on 28/10/2021 15:27

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replied on 28/10/2021 15:33

Posted on 28/10/2021 13:22 by eurortraveller

Dynamic pricing would adjust price levels to surges in demand. If site X is being heavily booked the price automatically goes up.

Posted on 28/10/2021 15:33

Dynamic pricing will not cure pitch shortages at all

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moulesy replied on 28/10/2021 15:35

moulesy

Caravanner from Wiltshire

Posted on 28/10/2021 15:35

Just thinking back to the one time we had to cancel a C&CC booking -on the morning we should have been arriving (the mover was stuck on engaged and we couldn't get the van out of storage), - we phoned the site concerned, Priddy, to explain and ask if it would be possible to move the booking to a different date. The warden said "the computer won't let me do it but ring me back in 10 minutes and I'll see what I can do". When we rang back he confirmed that he'd "tweaked" the system so that, yes, we could come later in the year - then apologised that it would be slightly dearer as we went into high season! Maybe that's because it's a franchised site, rather than a full C&CC one, but we were mighty impressed by that and it taught us that their T&Cs were not as draconian as often claimed.

As JVB says "it pays to talk!"

moulesy replied on 28/10/2021 15:37

moulesy

Caravanner from Wiltshire

Posted on 28/10/2021 15:27 by LLM

Ah! a rogue "I". Sorry DD .

Posted on 28/10/2021 15:37

Great minds think alike! Don't know why you're apologising, LLM, I'm sure DD will take it as a compliment! 👍

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replied on 28/10/2021 15:43

Posted on 28/10/2021 15:35 by moulesy

Just thinking back to the one time we had to cancel a C&CC booking -on the morning we should have been arriving (the mover was stuck on engaged and we couldn't get the van out of storage), - we phoned the site concerned, Priddy, to explain and ask if it would be possible to move the booking to a different date. The warden said "the computer won't let me do it but ring me back in 10 minutes and I'll see what I can do". When we rang back he confirmed that he'd "tweaked" the system so that, yes, we could come later in the year - then apologised that it would be slightly dearer as we went into high season! Maybe that's because it's a franchised site, rather than a full C&CC one, but we were mighty impressed by that and it taught us that their T&Cs were not as draconian as often claimed.

As JVB says "it pays to talk!"

Posted on 28/10/2021 15:43

The user and all related content has been Deleted User

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Wherenext replied on 28/10/2021 15:55

Member

Wherenext

Caravanner

Posted on 28/10/2021 15:37 by moulesy

Great minds think alike! Don't know why you're apologising, LLM, I'm sure DD will take it as a compliment! 👍

Posted on 28/10/2021 15:55

I'm sure "they'll" remember the rest of that quotation...."and Fools seldom differ!"

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DavidKlyne replied on 28/10/2021 16:08

Moderator

DavidKlyne

Motorhomer from Buckinghamshire

Posted on 28/10/2021 16:08

Just to clarify. All I was pointing out that Club Together was one of the channels of communication they were listening to.

"We've listened to your feedback from the Welcome Home Surveys and we continually monitor Club Together forums and our Social Media pages for your helpful comments and suggestions. In addition, we have and will continue to run focus groups to help construct and test any new systems before they're launched."

Obviously from the quote above we can't determine how much influence any one element has.

David

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brue replied on 28/10/2021 16:18

Member

brue

Motorhomer

Posted on 28/10/2021 16:18

Well they don't seem to be talking much about it on FB or Twitter, National Black Cat Day seems more important....

What about the focus groups, how are they formed and informed?

JVB66 replied on 28/10/2021 16:22

Member

JVB66

Campervanner from Hertfordshire

Posted on 28/10/2021 16:18 by brue

Well they don't seem to be talking much about it on FB or Twitter, National Black Cat Day seems more important....

What about the focus groups, how are they formed and informed?

Posted on 28/10/2021 16:22

Sounds like the. "in house forum" JK may know ?

Wherenext replied on 28/10/2021 16:26

Member

Wherenext

Caravanner

Posted on 28/10/2021 16:18 by brue

Well they don't seem to be talking much about it on FB or Twitter, National Black Cat Day seems more important....

What about the focus groups, how are they formed and informed?

Posted on 28/10/2021 16:26

I get the feeling that FB and Twitter react to yesterdays news in the same way as newspapers were used for wrapping chips in the olden days.

If it's not controversial or celeb based then move along.

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