Refund policy

There have been a few stories of refunds seemingly taking longer than promised. It seems the people that agree the refunds are not able to complete the refund transaction themselves but have to pass it on to another department to action and I suppose it might depend on how busy those staff are? At least you were able to get a refund even if delayed so its good the Club are looking after those that encounter difficulties that require cancellations through no fault of their own.

David 

NH doesn’t say if the cancellation was within the 21 days. I can understand those taking longer (although they should state how long) as they are discretionary and would probably have to be referred. However, if outside the 21 days, they proudly proclaim free cancellations, so it should be automatic and no reason why it should take more than 2 / 3 days. Tesco manage it 9 times out of 10 in one day.

I received my credit for a substitute item BEFORE they took the money for the actual delivery.

So it is possible - you just did GOOD I.T. and the will to offer good customer service.......

Once again, it highlights how rushed/ill thought through the deposit introduction was. I believe refunds can be done by the site immediately, as post by JollyKernow a warden, if it was booked with the site. Two systems apparently but it appears not integrated 

Just to clear, the amount due is the full cost of the site fees as it was for a ferry pitch at the end of August and in October.

So outside of the 21 days.

Keep chasing and, if necessary, investigate Charge Back and Sec 75 of the Consumer Credit Act if appropriate.

Still waiting for my deposit back from June not good enough.

See the advice in my post above. Check it out to see if it could help you.

Does anyone know the email for refund complaints? CAMC doing a great job of hiding contact information among layers of pages, in person chat not working and phone number was different to the one published online. 

Thanks

Use the Contact Us button at the foot of the page 👍🏻

Check out this post:

https://www.caravanclub.co.uk/club-together/discussions/sites-touring/uk-sites-touring/10-deposit/?p=14

And try these:

uksitesbookingservice@camc.com

ukappeals@camc.com