Safefill - Refillable Gas Cylinders

tadhatter replied on 18/06/2019 13:16

Posted on 18/06/2019 13:16

Last summer, as part of my ambition to do far more off-grid touring, I thought I'd invest* in Safefill. Perhaps my alarm belles should have been ringing when the place I went to go to purchase a canister was Brayford Leicsure and they only had one size available - the medium sized one - and lots of them! But nonetheless I coughed up my circa £160 for it and have them fill it up and carried on smug in the knowledge that I would soon be quids in in longer term savings.

However, for various personal reasons we haven't been able to get out in the caravan anything like as much as we had hoped since then - partly due to a job change and house move - we've only just got round to needing to re-fill it. I duly looked on Safefill's website to find stockists and discovered that there was only one in about a 10 mile radius. That would be ok if this garage would actaully allow me to refill it. Notices on their lpg pumps said that individual gas canisters were not be refilled here and before I even checked at the kiosk a forceful looking lady shouted at me saying that I couldn't fill that thing here!  However, after discussion she told me where, locally, I could get it sorted. I thanked her and went on to that location. Unfortunately she clearly mistook Safefill with standard Calor gas. I tried to call Safefill at this point only to hear that I couldn't leave a message as the mailbox was full! 

I proceeded to look for an alternative website to see where LPG was stocked and then proceeded to a couple of other locations, one which didn't actaully exist anynore and another also refused to let me fill my Safefill container. Having wasted 2 hours on a wild goose chase I decided to head home as I had work to do rather annoyed and frustrated.

So, can anyone else tell me if they'ved had simialr unhelpful experiences with Safefill or, more helpfully, let me know somewhere where I can get my cylinder refilled in the Beds/Herts/Bucks area.

Very much lool forward to hearing responses.

Cheers, 

Tim.

*for investment read expensive wasted of money!

KjellNN replied on 29/06/2019 14:49

Posted on 29/06/2019 14:49

Filled this morning at Canal Garage, plenty of room for large vehicles. LPG pumps are at one side under the big canopy, with the lorry diesel, access is by driving round behind the building and pulling in to whichever side of the pumps suits  best.  LPG pumps are the ones nearest the building.

There are 2 pumps, no19 and 20, both show a price of 69.9p.  Self service and pay inside.  

Merve replied on 01/07/2019 17:08

Posted on 29/06/2019 14:49 by KjellNN

Filled this morning at Canal Garage, plenty of room for large vehicles. LPG pumps are at one side under the big canopy, with the lorry diesel, access is by driving round behind the building and pulling in to whichever side of the pumps suits  best.  LPG pumps are the ones nearest the building.

There are 2 pumps, no19 and 20, both show a price of 69.9p.  Self service and pay inside.  

Posted on 01/07/2019 17:08

Hi K- is this a Motorhome? Do they allow Safefill? If so Johm at Newton Grove would be interested as he is building this database for Safefill Friendly sites. This might be a timely opportunity to say that I have been in touch with Majita at MyLPG.eu I am trying to get him to make it possible for Safefill Friendly sites to be filtered and then if possible by County- so please folks, if you come across a refill point that has no problem with Safefill, please post it to the forum or email Newton Grove direct with the information so that way the database will build. 

Lyke Wake Man replied on 06/07/2019 20:35

Posted on 06/07/2019 20:35

I had trouble getting through to Safefill last year, when I did get through Neil said they had trouble with funny phone calls and that's why they had the answerphone on.

 

I have heard they have had to get a  new supplier to make the cylinders as calor had put pressure on the  old supplier not to supply them, but don't quote me as its hearsay.

DavidKlyne replied on 06/07/2019 21:03

Posted on 06/07/2019 21:03

I have heard they have had to get a new supplier to make the cylinders as Calor had put pressure on the old supplier not to supply them, but don't quote me as its hearsay.

Do you not think we should end this talk of conspiracy about Calor trying to block access to us buying refillable cylinders? As someone mentioned up thread that Calor is a relatively small business and would'n have the where with all to do such a thing. Also if that was the case wouldn't if also apply to the likes of Glaslow and Gasit? The type of cylinder sold by Safefill are available in Europe by the tens of thousands. I imagine it is more a case that Safefill are not being in a position, because of projected sales, to place a sufficiently large enough order to get a consistent supply of cylinders. I am sure that Safefill understand the business they are in and understand that getting smaller supplies of cylinders at a time is enough to meet immediate demand, If they were to commit themselves to buy far larger numbers they could risk their business. So ordering a reasonable number of cylinders at a time, even if that means there are gaps in supply, is probably a sensible business model?

David

Merve replied on 06/07/2019 21:57

Posted on 06/07/2019 21:57

Hi Dakota, it’s a theory David and I would reread your blog as I think it reads wrong.! What we do know as fact is that Hexagon Regasco, after being suppliers to Safefill for years, and not being able to do enough for them, suddenly went ‘cold’ on Safefill. They made an excuse that Safefill were too small or something but it’s strange that at the same time Calor were looking for a new ‘Lightweight’ Container after the disaster of the Calorlites. As Hexagon Regasco is the largest supplier or one of the largest suppliers in Europe, it is not unreasonable to imagine them approaching HR for composite cylinders.Can you imagine the size of the order Calor could give HR?? Was part of the deal to put a block on Safefill?? After all, they have tried desperately to deny filling points for Safefill cylinders and I can say that as I have had the truth from a couple of garage owners who have admitted that they have been told not to fill them or they will lose their facility! Suddenly Neil had to travel to sort out another cylinder manufacturer. That has been successful but the new manufacturer cannot produce the numbers that HR could produce. That is why we are in a position where we are waiting for stock because they are so popular. Some refuse to believe that these big companies can act in such a way- I find it extremely easy - this is about lost profit- the return of power to the people along with money lost on swingeing rental costs- that, to a big company is anathema , it is something they won’t have! Mammon rules!

catherinef replied on 27/07/2019 21:50

Posted on 27/07/2019 21:50

Just looked at their website and I can see that the design has changed. Fingers crossed this supply works for them. 

Merve do you know how up to date the Safefill filling agents map is?

richardandros replied on 28/07/2019 07:13

Posted on 06/07/2019 20:35 by Lyke Wake Man

I had trouble getting through to Safefill last year, when I did get through Neil said they had trouble with funny phone calls and that's why they had the answerphone on.

 

I have heard they have had to get a  new supplier to make the cylinders as calor had put pressure on the  old supplier not to supply them, but don't quote me as its hearsay.

Posted on 28/07/2019 07:13

That’s exactly what I was told by the Manager of Catterick Caravans when I went there, last year to get their last remaining 7.5kg cylinder.

Johnny57 replied on 28/07/2019 09:44

Posted on 27/07/2019 21:50 by catherinef

Just looked at their website and I can see that the design has changed. Fingers crossed this supply works for them. 

Merve do you know how up to date the Safefill filling agents map is?

Posted on 28/07/2019 09:44

Catherinef
This may be of use?
UK map has been produced from info posted by members who have confirmed they have filled there refillable bottles at these locations last updated 25 July 2019. There is also a spreadsheet of them as well.

It is only as good as the information provided by members and users of the refillables (although I do check some of the info against online sources) so to add to or change anything let me know!

Merve replied on 28/07/2019 10:06

Posted on 27/07/2019 21:50 by catherinef

Just looked at their website and I can see that the design has changed. Fingers crossed this supply works for them. 

Merve do you know how up to date the Safefill filling agents map is?

Posted on 28/07/2019 10:06

Hi Cath, To be honest, Neil at Safefill is so busy with projects and getting cylinders in for customers that he has no real time to sit and do the website- something that all small businesses  suffer with. Some time ago he asked that reference should be made to MyLPG.eu. I have been in touch with Majita who runs MyLPG and have asked that Safefill Friendly Site be marked in some way and it’s something he is looking at I believe. Whether that will be by words or a symbol, I’m not sure but I am hoping he comes up with something. The site is really maintained by people who have been successful at filling a cylinder or collecting gas for some reason and they confirm that on the website- in other words, he is trying to stop people making a journey for nothing- ie-  turning up to a garage that has closed or in my case, the gas rig has been removed so - and this applies to all reading this, when you get gas from a site - confirm it on MyLPG. Over and above that, Johnny57 at Newton Grove CL has been very active in helping Safefill users by producing a map and data base of garages that will fill Safefill cylinders or refillables. Again- if you find a garage that will fill Safefill- get hold of John and TELL HIM! Only that way can we build up a full picture of what’s available. As you see above he supplied links for both- thank goodness for John! Hope this helps

Near Malvern Hills Club Campsite by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook