Booking Fees for the Honeypots

fatbelly replied on 24/01/2017 08:51

Posted on 24/01/2017 08:51

Hi, On Jan 2nd we tried to book 2 nights in December at one of the so called "honeypot sites" (Rowntree Park). But its fully booked for the whole year and I couldn't even find 1 night in December.  I like the CC policy of no fee when you book and think it should stay, but with a few site exceptions.

I've no doubt that as the year goes by a small number of people who have booked RP will just cancel with no penalty but  member's like myself who wish to book and will not cancel lose out.

What do people think about putting booking fees on the 2 or 3 honeypot sites to ensure that people who book uphold their booking. As I have said I think the overall policy of no booking fees for the vast majority of sites works and should be kept. 

JVB66 replied on 11/04/2017 20:41

Posted on 11/04/2017 20:30 by Trislowden

I have been trying to book a specific site for easter and the following week, it has been showing as fully booked. I have been logging on every day to check availability and now surprise surprise there are pitches available due to cancellations. 

I have also tried to book Rowntree on many occasions and have never been able to get a pitch.

There are many sites that are fully booked for all holiday periods as early as January each year, which then become available due to cancellations. 

i think it would improve matters if a member was allowed 1 cancellation per year or more if they could provide a valid reason such as bereavement, any other cancellations should incur a fee of the first nights pitch fees.

Posted on 11/04/2017 20:41

Do you know they are cancellations? have you spoken to the site staff there are other reasons pitches become available ,work on site before? grass pitches that have been unusable?

Cornersteady replied on 11/04/2017 20:47

Posted on 11/04/2017 20:30 by Trislowden

I have been trying to book a specific site for easter and the following week, it has been showing as fully booked. I have been logging on every day to check availability and now surprise surprise there are pitches available due to cancellations. 

I have also tried to book Rowntree on many occasions and have never been able to get a pitch.

There are many sites that are fully booked for all holiday periods as early as January each year, which then become available due to cancellations. 

i think it would improve matters if a member was allowed 1 cancellation per year or more if they could provide a valid reason such as bereavement, any other cancellations should incur a fee of the first nights pitch fees.

Posted on 11/04/2017 20:47

There are many sites that are fully booked for all holiday periods as early as January each year, which then become available due to cancellations.

I just wondered how you know this?

So your saying that a cancellation, after the first, no matter how far in advance would incur one night's fee?

And how would the club get this money?

replied on 11/04/2017 23:05

Posted on 11/04/2017 23:05

I have been trying to book a specific site for easter and the following week, it has been showing as fully booked. I have been logging on every day to check availability and now surprise surprise there are pitches available due to cancellations.

Sorted then. 

Tinwheeler replied on 12/04/2017 17:22

Posted on 12/04/2017 17:22

Even if they are cancellations, and you cannot know that for sure, Trislowden, how on earth are you going to charge/fine people for cancelling? 

Given that the club is very reluctant to suspend users who abuse this forum because that might lose the club a little bit of business, I can't see them kicking members out if they fail to pay a fine.

Just be glad a pitch became available for whatever reason. It's a real stroke of good luck at this late stage. 

 

moulesy replied on 12/04/2017 17:30

Posted on 12/04/2017 17:30

"I have been trying to book a specific site for easter and the following week, it has been showing as fully booked. I have been logging on every day to check availability and now surprise surprise there are pitches available due to cancellations."

 

Well, it's good to know the system has worked for you, T. But which site were you looking for and how long have you been looking? It's hardly surprising that popular sites book up quickly for Easter, but you've been lucky. A good example of the club system working to a member's advantage! smile

young thomas replied on 12/04/2017 17:56

Posted on 12/04/2017 17:56

notwithstanding the merits or otherwise of 'fining' members for cancellations....the mechanics of collection are easily sorted....

add any 'penalty fine' to the next site bill. if balance not paid in full on entry (as we are all duty bound to do) then no entry would be allowed.

collecting a carry forward (debit) is no different to it being applied by any other provider (gas, electric, water, campingwink) if it isnt paid, services arent forthcoming.

Tinwheeler replied on 12/04/2017 19:57

Posted on 12/04/2017 17:56 by young thomas

notwithstanding the merits or otherwise of 'fining' members for cancellations....the mechanics of collection are easily sorted....

add any 'penalty fine' to the next site bill. if balance not paid in full on entry (as we are all duty bound to do) then no entry would be allowed.

collecting a carry forward (debit) is no different to it being applied by any other provider (gas, electric, water, campingwink) if it isnt paid, services arent forthcoming.

Posted on 12/04/2017 19:57

BB, the member can choose to walk away and tell the club where to put their fine. Thus, one less person paying club membership fees and future site charges. The club won't risk excommunicating members unless they commit a heinous 'crime' so I'm afraid normal business logic and the processes of debt recovery don't apply here.

young thomas replied on 12/04/2017 20:31

Posted on 12/04/2017 20:31

so the member would cut off his nose to spite his face?....

most CC members on CT would pay extra to remain in the club not vice versa...

i dont necessarily agree with penalties anyway (as per my post) but the collection of a few quid is certainly easy enough, every other company seems to be able to manage it.

depends how much the customer wants the product, apparently the club cant cope with the amount of pitch demand already....and losing £40+ is no skin off the nose of a company making mega bucks each year...

Tinwheeler replied on 12/04/2017 20:38

Posted on 12/04/2017 20:31 by young thomas

so the member would cut off his nose to spite his face?....

most CC members on CT would pay extra to remain in the club not vice versa...

i dont necessarily agree with penalties anyway (as per my post) but the collection of a few quid is certainly easy enough, every other company seems to be able to manage it.

depends how much the customer wants the product, apparently the club cant cope with the amount of pitch demand already....and losing £40+ is no skin off the nose of a company making mega bucks each year...

Posted on 12/04/2017 20:38

Nope, sorry, I totally disagree but there's no point in me repeating my previous words ad infinitum.

If you want someone to collect debts for you I'll happily oblige but the scenario described here is laughable and unrealistic. That is my professional view as well as my personal one.

young thomas replied on 13/04/2017 08:37

Posted on 13/04/2017 08:37

well, thanks but i can collect my own debts, but perhaps the cc could employ you as a debt collecting consultant?wink

happy to disagree, but yet again, we have the 'uniqueness' of the club which seems to prevent it from doing the things that other companies (leisure and otherwise) seem to manage every day.

still, we are entitled to have differing opinions, professional or other wiseundecided

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