Booking Fees for the Honeypots

fatbelly replied on 24/01/2017 08:51

Posted on 24/01/2017 08:51

Hi, On Jan 2nd we tried to book 2 nights in December at one of the so called "honeypot sites" (Rowntree Park). But its fully booked for the whole year and I couldn't even find 1 night in December.  I like the CC policy of no fee when you book and think it should stay, but with a few site exceptions.

I've no doubt that as the year goes by a small number of people who have booked RP will just cancel with no penalty but  member's like myself who wish to book and will not cancel lose out.

What do people think about putting booking fees on the 2 or 3 honeypot sites to ensure that people who book uphold their booking. As I have said I think the overall policy of no booking fees for the vast majority of sites works and should be kept. 

Rocky 2 buckets replied on 21/02/2017 21:30

Posted on 21/02/2017 20:00 by BrianDeennis

We all know that people book several times at the popular sites at the opening dates for bookings and that they book weekends in preference to full weeks and to the detriment of others. It's a no brainer that this should attract a 50% deposit fee. Further that there should be a yearly limit for weekend only bookings over which a full up front fee should be taken. Cancellation for death or proven illness the only excuse, simple really!

Posted on 21/02/2017 21:30

I think these fairy tales are put about by folk who can't get what they want when they want it. We've had these statements refuted by the CC on many occasionssmile

Wildwood replied on 22/02/2017 11:34

Posted on 22/02/2017 11:34

A deposit scheme for a few sites is not feasible so I think that is out. If the statistics show the current system works better than the old deposit system then we should not be going back.

Given the difficulty of booking on the first day of bookings and the time taken to get back in it does seem unlikely that anyone can make multiple bookings. There are always going to be some people who for whatever reason find they have to cancel so unless the cancelations on these sites is higher than others then there is no problem there. Probably a booking on those sites is so valuable that less people cancel.

petertr replied on 23/02/2017 09:08

Posted on 21/02/2017 16:21 by SteveL

I am not really concerned what system the CMC adopts, I will happily work with it. As I said we used to work and managed. If folk are that bothered about getting a date they will put in the effort. They can even get a retired relative or friend to book it for them, there is no payment or credit card info required. Unfortunately work is a fact of life, whatever day you change it to, or whatever system you adopt you are going to disadvantage someone. For all its faults the current system gives everyone on the button the same chance on booking day. Clearly at the moment, the new fresh, go getting rebranded club are content to remain with it.

Posted on 23/02/2017 09:08

Of course - because the majority of its members are older, and free of weekday morning responsibilities.

Are you seriously suggesting the current system is the most-fair system imaginable for all members?  Everyone has to be on the phone, during a working day to get first pick.  

That's a staggering level of ignorance and/or selfishness - "it suits me, so it must be the right way".

 

No wonder young people see the CC / CMC as being "not for them" when the older members essentially gang together and exclude them. AND Then try to tell them that the system is fair.  Staggering.

There's no empathy at all with some people in this club.  A lot of them posting on here.  Them first, everyone else second.

 

And to repeat, this issue doesn't affect me - I'm perfectly capable of making my bookings - but I saw posts from countless people who aren't, and get the leftovers.

People don't even realise how patronising and insulting it is to say "Ok, tell us which site you couldn't get, and we'll suggest an alternative for you"

WOW.  Literally saying "yeh, you lot aren't having the best sites, you can have the 2nd and 3rd choices".  

 

The club needs to see past the the popular vote and make an effort to reach out to all.  Otherwise who will its members be in 20 years time?  The people who it excluded today?  I think not.

The world is changing very quickly.  Customer service is king now - people will go elsewhere and the brand will be forever tarnished.

replied on 23/02/2017 09:13

Posted on 23/02/2017 09:13

Well a lot of drivel. Sorry that sounds patronising I know. I think that many of us old farts would be happy if the start date/time on booking start was moved. I agree that the caravan clubs attitude on this is P poor. 

I see no reason why on this one occasion booking could not start on a Sunday for a start with staff receiving double pay. 

JVB66 replied on 23/02/2017 09:13

Posted on 23/02/2017 09:13

 Petr   That seems to be a very odd reply ?it has always been first come first served and long may it stay,it sounds like you are saying you want exactly what you are complaing about

volvoman9 replied on 23/02/2017 09:36

Posted on 23/02/2017 09:36

No system will suit everybody and thats a proven fact of life but the current system has stood the test of time and i think it is as fair as it can be to the vast majority.We have to realise that until the CC either reduces its membership or opens a couple of dozen more desirable sites (neither of which is going too happen) then this situation will continue for the forseeable future and no amount of complaining or rule changeing is going change that.I just cant see that introducing booking fees would make any difference whatsoever.

v9

SteveL replied on 23/02/2017 09:52

Posted on 23/02/2017 09:52

Of course - because the majority of its members are older, and free of weekday morning responsibilities.

Are you seriously suggesting the current system is the most-fair system imaginable for all members? Everyone has to be on the phone, during a working day to get first pick.

That's a staggering level of ignorance and/or selfishness - "it suits me, so it must be the right way".

 

Petertr

If you did me the courtesy of reading my post fully you would not be making, what can only be termed,  arrogant statements. The first line of my post says I do not mind what system the club adopts, I will work with it. I also go on to point out, what ever system you adopt you are going to disadvantage someone.  How this equates to it suits me so must be the right way is beyond me. 

As ET suggests booking day could be on a Sunday. It could even be rolling. I don't really mind.

 

compass362 replied on 23/02/2017 10:10

Posted on 23/02/2017 09:08 by petertr

Of course - because the majority of its members are older, and free of weekday morning responsibilities.

Are you seriously suggesting the current system is the most-fair system imaginable for all members?  Everyone has to be on the phone, during a working day to get first pick.  

That's a staggering level of ignorance and/or selfishness - "it suits me, so it must be the right way".

 

No wonder young people see the CC / CMC as being "not for them" when the older members essentially gang together and exclude them. AND Then try to tell them that the system is fair.  Staggering.

There's no empathy at all with some people in this club.  A lot of them posting on here.  Them first, everyone else second.

 

And to repeat, this issue doesn't affect me - I'm perfectly capable of making my bookings - but I saw posts from countless people who aren't, and get the leftovers.

People don't even realise how patronising and insulting it is to say "Ok, tell us which site you couldn't get, and we'll suggest an alternative for you"

WOW.  Literally saying "yeh, you lot aren't having the best sites, you can have the 2nd and 3rd choices".  

 

The club needs to see past the the popular vote and make an effort to reach out to all.  Otherwise who will its members be in 20 years time?  The people who it excluded today?  I think not.

The world is changing very quickly.  Customer service is king now - people will go elsewhere and the brand will be forever tarnished.

Posted on 23/02/2017 10:10

With over 300,000+ members & limited honey pot site pitches , any member that gets any or all their proferred sites , are some what more than a lucky camper .

Regardless of age , work status or retirement  with the current booking system every member as an equal fair chance of getting what they want & yes some will have to seek alternative dates & god forbid alternative sites ........ That's the real world.

Until things change  we are all stuck with it 😇

Spriddler replied on 23/02/2017 14:15

Posted on 18/02/2017 15:28 by petertr

I had a long chat with their facebook reps.  So clearly my feedback *hasn't* been passed on at all, despite being told it would be.

 

One solution is to simply allow people to book X number of months ahead, and have each day open up at midnight.

 

Then there's no longer a single "booking day", where you're totally screwed if you can't be on the phone/web that day.  And if you miss out for your preferred dates, you can try again the day/week after.

It would also make life MILES easier for CC staff too - I'm sure they wouldn't miss getting rid of "crazy day".

Posted on 23/02/2017 14:15

I totally agree and posted a comment suggesting a similar system on a topic here about 6  months ago. Commercial sites manage fine without a booking 'opening day' even though some close for winter.

I won't be renewing my membership as since  joining I've toured less and less in U.K. and then mostly with CLs.

When passing time by reading some of the nit-picking posts on CT about trivial shortcomings or grizzling about petty misdemeanours by others  on 'club' sites I can't help wondering what the reaction would be of the poor, sick, starving, homeless and besieged folk in Iraq, Syria, Yemen, South Sudan........etc.... etc....

I go away. I enjoy. I count my blessings. End of.

 

 

Tinwheeler replied on 23/02/2017 14:23

Posted on 23/02/2017 09:08 by petertr

Of course - because the majority of its members are older, and free of weekday morning responsibilities.

Are you seriously suggesting the current system is the most-fair system imaginable for all members?  Everyone has to be on the phone, during a working day to get first pick.  

That's a staggering level of ignorance and/or selfishness - "it suits me, so it must be the right way".

 

No wonder young people see the CC / CMC as being "not for them" when the older members essentially gang together and exclude them. AND Then try to tell them that the system is fair.  Staggering.

There's no empathy at all with some people in this club.  A lot of them posting on here.  Them first, everyone else second.

 

And to repeat, this issue doesn't affect me - I'm perfectly capable of making my bookings - but I saw posts from countless people who aren't, and get the leftovers.

People don't even realise how patronising and insulting it is to say "Ok, tell us which site you couldn't get, and we'll suggest an alternative for you"

WOW.  Literally saying "yeh, you lot aren't having the best sites, you can have the 2nd and 3rd choices".  

 

The club needs to see past the the popular vote and make an effort to reach out to all.  Otherwise who will its members be in 20 years time?  The people who it excluded today?  I think not.

The world is changing very quickly.  Customer service is king now - people will go elsewhere and the brand will be forever tarnished.

Posted on 23/02/2017 14:23

I find that post incredibly insulting to members who are capable of seeing the bigger picture rather than concentrating on their own personal requirements. It also decries the efforts of those who try to offer help. 

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