Latest Calor Press Release on Calor Lite
222 replies
SteveL replied on 12/08/2017 17:20
Posted on 12/08/2017 15:36 by MilothedogWhen I purchased my 2 Calorlite last year the cylinder hire charge was higher than a standard one. See Here.
So when I change it and can't change it like for like, I think Calor should refund me the difference on the hire charge (£5 for each one) or at least give me a voucher to swap back in the future when the new one is available or If I come across a supplier who still has stock. I paid a premium for something they have stopped producing.
I can't be sure, but it used to be you could only exchange a cylinder like for like when you needed a refill.
Posted on 12/08/2017 17:20
If you paid extra for the contract and want to switch permanently to the heavy version that would seem fair enough. However, how I read the link was that you could switch back to the lite if available on your next replacement, or to the new cylinder when developed. I assume if you have to accept a heavy in place of a lite the retailer will be supplying a chit to show that you have done this.
Milothedog replied on 12/08/2017 17:27
SteveL replied on 12/08/2017 17:45
Posted on 12/08/2017 17:27 by MilothedogThere is some interesting reading Here, Looks like they have moved the goal post on exchanging cylinders and it would be, if you are able to, start off with a standard and swap at refill to a Lite for no extra charge.
Posted on 12/08/2017 17:45
I thought that had always been the case, at least in theory. It's how I got my lite cylinder. However, shortly after that they became a bit more difficulty to come by and none of the places I asked would change my second heavy for a lite, as they wanted to keep what stock they had for like for like replacements.
I assume they are now offering £7.50 for any unwanted cylinders in the back of people's garages. As these are most likely the heavy sort and they need as many as they can get to cover the lite shortfall, as they go out of service.
replied on 12/08/2017 17:51
Milothedog replied on 12/08/2017 17:58
Posted on 12/08/2017 17:45 by SteveLI thought that had always been the case, at least in theory. It's how I got my lite cylinder. However, shortly after that they became a bit more difficulty to come by and none of the places I asked would change my second heavy for a lite, as they wanted to keep what stock they had for like for like replacements.
I assume they are now offering £7.50 for any unwanted cylinders in the back of people's garages. As these are most likely the heavy sort and they need as many as they can get to cover the lite shortfall, as they go out of service.
Posted on 12/08/2017 17:58
But as you can see from the first link I posted from my supplier, because I wanted to start off with 2 Lite's I was charged the extra rental.
In all honesty, I use so little gas anyway the new type might even be available by the time I need one. One bottle still has the tags on it and the other is still showing as nearly full after 13 months and about 10 trips. It's only ever used for limited cooking and making sure the other appliances function on gas every now and again. 
Milothedog replied on 12/08/2017 18:00
JVB66 replied on 12/08/2017 18:03
cyberyacht replied on 13/08/2017 12:03
Merve replied on 13/08/2017 12:20
Posted on 11/08/2017 11:53 by tigerfishI seem to recall being charged a premium for the new Calor lite bottles when they were introduced. The reason given at the time was to cover the cost of development. Can we now assume then, that if we are forced to accept one of the older bottles when we exchange, that we will now be given that excess premium money back?
TF
Merve replied on 13/08/2017 12:22
Posted on 13/08/2017 12:03 by cyberyachtGiven the cavalier way Calor treat their customers, it seems an ideal time to desert them for a refillable.
DavidKlyne
Motorhomer from Buckinghamshire