Server Errors again

Posted on 08/08/2022 08:45 by young thomas

Don't hold your breath...I asked for a small change to be made (caused by an IT system bug) about 6 weeks ago and it hasn't been done despite the IT dept being chased several times for me.

having much experience of IT Service Delivery in a former life (covering in house and contracted out teams often working together) I feel I have a pretty good idea how both large projects and smaller requests and bug fixes should be handled, with these streams readily coexisting together.

without a doubt, the impression I get about the Clubs 'capability' to deliver IT changes (on any level) is not one that fills me with confidence.

This 'server error' issue is a case in point. It's been rumbling on for ages without any decent explanation of the issue, the proposed solution, the timescales, the impact on the system when the fix(es) are rolled out etc, etc...

Its just the biggest black hole I've ever come across, where (paying!) customers are treated as if they don't exist. That is a shocking way to operate a customer facing, IT dependant business.

the 'new' UK booking system is another PR flop...this was trumpeted as being based on the 'successful' Overseas System suggesting the introduction of deposits would be based on a system that already sustains this fundamental change in the UK process. 

where is this new system, with its 'new' pitch choice functionality? Late, withdrawn, abandoned at the last minute? Who knows, we might as well be on another planet as far as communication is concerned.

members have already mentioned how the release of booking dates going forward has stopped...right in the middle of a key holiday period meaning part booked breaks for many and the anxiety this brings.

Is this due to the implementation plan for the new system? Dates are being bandied about on other social media channels but where is the club response to this situation?

if customers can't get their full holiday firmly booked, then other providers will happily accommodate them.

I've been a member long enough to know the club does (or doesn't do) things in its own way but I also know that they are as bad as any service organisation I've come across when it comes to updating its customers.

I get (automatic) email after email telling how there are sites available here and there and what offers there are for discounts on items from other 'partner companies' etc.

perhaps I'm old fashioned but just want any company I deal with (on a paying basis) to keep me upto date with systems info, whether it be crashes or the implementation of something I've been told will change in the future.

again, perhaps the relatively few who use CT don't really matter when compared to other, more modern social communication routes? If so, tell folk. Manage their expectations fairly. If things aren't going to be fixed, say so. Why this aversion to being honest?

I find the whole situation very sad.

Posted on 10/08/2022 18:38 by Jerbi

Totally agree with this well thought through comment. Where is the CAMC considered response to this comment? 

Posted on 11/08/2022 16:04 by Bakers2

Well the failure of a comment by staff on this, or similar threads, speaks volumes. Silence is golden

Wild camping at Black Knowl had a reply once contact had been made to the relevant department 🤐

Actually the reply did show that communication was lacking as being a priority. It just drew attention that the email told you to look at reading reading "before you travel" .This concerned an outage of power, beyond the club's control, but if you relied on pumped oxygen, for an example, and were a regular user of the full fact club sites I doubt you'd look if you've used sites for years.these days a planned power outage can be major for some. A tweak to the email giving such info should be a simple task 🤐. The club's site wardens/managers excellent at assisting, maybe due to training in earlier customer facing positions....