Unable to access CT website

Wherenext replied on 03/06/2023 11:37

Posted on 03/06/2023 11:37

For about 8 hours I was unable to open the club website at all yesterday, on various machines and phones. This from mid afternoon until finally opening it up just gone 10 pm

I notice that other members made posts during that time. Did anyone else experience this "lockout"?

All machines able to access it today and I had no problems at all with other sites or internet connection.

Takethedogalong replied on 18/06/2023 10:47

Posted on 18/06/2023 10:47

Same for me as well, on an iPad using Safari. It’s very hit and miss as to what you can actually access, and the buffering is endless. 

DavidKlyne replied on 18/06/2023 18:22

Posted on 18/06/2023 18:22

To me there seems nothing new in the fact that "Essential Maintenance" always seems to happen from around 10.00pm in the evenings. I have no idea what they do in these close down sessions but they are so regular perhaps those late posters should perhaps try and post earlier to avoid disappointment? Perhaps the period on closedown is the time when fewest members tend to book sites which is, lets face it, the primary purpose of the website with CT, as we know, coming a far second?

David

Tinwheeler replied on 18/06/2023 18:46

Posted on 18/06/2023 18:46

Not "always", David. Last week it suddenly went off around 6pm until about 8pm one day and then went again around 10pm. One morning it was off as well. Sometimes it’s one evening per week while at others it can be 2, 3 or 4 evenings. The whole thing is totally unpredictable.

I don’t think we need to know why the site is taken down but it would sure be nice to know when it’s going off. In fact, it would be courteous to inform users.

DavidKlyne replied on 18/06/2023 23:29

Posted on 18/06/2023 21:19 by nelliethehooker
Content has been removed.

Posted on 18/06/2023 23:29

Nellie

Not supporting anyone just putting out there what the general facts are. Whilst it may be down at odd times during the day most essential maintenance seems to happen from around 10.00pm. Obviously if people are only available to use the forum at that time they are going to be impacted more than those that use the forum at a variety of times during the day. I am just being practical. Being informed it's going to happen would be nice, I agree, but those only using it late in the evening are unlikely to get the message anyway? I think we are all aware that the "powers that be" don't give CT a high priority and unfortunately that has been the case since it started. 

David

RowenaBCAMC replied on 19/06/2023 15:48

Posted on 19/06/2023 15:48

Hi everyone,

As it stands, the Club has regular scheduled maintenance across the website to keep updating various system and business requirements.

Following your feedback we will do our best to advise in advance where we can of any future planned work on the Club website where you will be unable to access the website or forum.

Tinwheeler replied on 19/06/2023 20:32

Posted on 19/06/2023 15:48 by RowenaBCAMC

Hi everyone,

As it stands, the Club has regular scheduled maintenance across the website to keep updating various system and business requirements.

Following your feedback we will do our best to advise in advance where we can of any future planned work on the Club website where you will be unable to access the website or forum.

Posted on 19/06/2023 20:32

Thanks, Rowena. Years ago, back in the mists of time, we used to be advised of downtime but then the practice stopped. It’s good to hear you will reinstate it.

nelliethehooker replied on 19/06/2023 21:21

Posted on 19/06/2023 20:32 by Tinwheeler

Thanks, Rowena. Years ago, back in the mists of time, we used to be advised of downtime but then the practice stopped. It’s good to hear you will reinstate it.

Posted on 19/06/2023 21:21

Yes good to read that, but why has I taken numerous and frequent complaints on here before Ro, or someone else at HO has had the decency to supply we members with at least the prospect of notification of closure of the website, especially as the maintenance is planned?

nelliethehooker replied on 19/06/2023 21:27

Posted on 18/06/2023 23:29 by DavidKlyne

Nellie

Not supporting anyone just putting out there what the general facts are. Whilst it may be down at odd times during the day most essential maintenance seems to happen from around 10.00pm. Obviously if people are only available to use the forum at that time they are going to be impacted more than those that use the forum at a variety of times during the day. I am just being practical. Being informed it's going to happen would be nice, I agree, but those only using it late in the evening are unlikely to get the message anyway? I think we are all aware that the "powers that be" don't give CT a high priority and unfortunately that has been the case since it started. 

David

Posted on 19/06/2023 21:27

Thanks David for you explanation of your post, but it is not right that a moderator has to provide the excuses for the lack of notification of closure due to planned essential maintenance.

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