spaniels replied on 16/01/2023 12:09
Posted on 16/01/2023 12:09
CARE WHEN MAKING CHANGES ON THE NEW BOOKING SYSTEM. For information only
I recently made a booking for a club site in July. Under the new system I paid the 20% deposit with the option to pay the balance on arrival.
Today I attempted to make a change to the booking on-line. The booking is well outside the 21 day limit but, because I tried to reduce the number of days from 10 to 7, the system tried to charge me a cancellation fee of £50!!!. Luckily I spotted this before hitting confirm.
I had to contact the service centre to get the change made correctly - certainly NOT an improvement if this is the way the new service works. I queried it with the agent who indicated this should not have happened.
Hopefully this was a one off glitch but just in case be vigilant if you are trying to amend a booking. Check carefully.
3 people like this
spaniels
Motorhomer