New Booking System

We are on site trying to book extra nights, we are confused, the wardens are struggling!! The previous system worked so well...why fix something that wasn't broken?  

Do not understand why my date of birth and the length of my tow car are relevant to making a booking.

The new site does not show my current bookings but assumes that I wish to make a new booking!!!

I did not receive an email confirmation for my one night booking and two payments were taken so I've paid twice for the booking. I've cancelled this morning in the hope that my bank account will show a zero against CAMC payments.

I note that others have also had extra payments taken.

Simple answer seems to be that a noisy few wanted to book pitch type and pay a deposit in an attempt to stop block bookings at weekends!

The system wasn't broken before but it is now!

Moderator Edit:

Duplicate post Deleted User.

What a shambles? Deposits taken, no record of bookings and why do I need to give everyone’s DOB - can’t see the need under GDPR to collect this data?

I'm sorry Rowena, but this has gone beyond a stock apology from a 'staff member'. Are the executive even aware of the anger being expressed by the membership at the total disregard for your customers?

Is anyone in the executive going to take responsibility and make a full, heartfelt apology for this debacle?

Are they even reading the posts on multiple (very public) forums including this one? Have a look at Trust Pilot and see your standing plummeting!

You are facing a mass exodus of members unless someone gets a firm grip on this appalling situation.

Your members deserve better - it's a shame nobody there seems to think so.

Been a member for 20 years x we book between 75 and 90 nights a year have never not turned up to a booking, and now this booking system is a shambles why change something which was not broken VERY DISAPPOINTED.

I'm struggling to book as well, but chill out everyone!  In particular if you are going to go to the site then paying a deposit doesn't cause you an issue but hopefully will stop people not turning up.  

My brother in law was on a site last week, officially full but 3 empty pitches which is lost revenue for the club, that's not fair on members or the club.

Teething problems are annoying but that's all they are I'm sure they'll get it sorted.