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Mr Smith refused to open the toilet/shower facilities because it would take too much time to clean them due to Covid. Mr Smith was happy to take my money with no mention about the closed facilities. I only found out when I went to use them and they were locked! No signage so I had to seek him out to ask. Had I known in advance about the facilities being closed I would never have booked in the first place. We do not have facilities in our VW campervan. Mr Smith is also using the space around his house for other campers to park therefore this is not a site for just 5 vans. There were at least 11 on site with a gate providing separation for those of us on the CL side of the fence. Nowhere to place our rubbish so had to take it with us. CAMC seriously need to revisit the use of this site. There’s potential to affects its reputation and that of other CL sites. I’ve certainly learned a lesson which is unlikely to be repeated.
Comment from the Club:
Thank you for your review. The shared facilities were closed due to Covid restrictions on the site and we are very sorry for any inconvenience caused. We will make sure this is clearer on the site listing on our website to avoid any further misunderstandings in the future. Please be assured the owners do provide bins on their site so we are sorry you were unable to locate these. Our CL Advisors do visit our sites to check they are of the standard our members deserve and they will be visiting this site again in the near future. We are really sorry you were disappointed with your stay and hope you continue to enjoy our CL network in the future.
Barbderek
Reviewed on 02/08/2016 15:35
60plusfun
Reviewed on 19/05/2015 16:33