We booked this site around 6 months ago and paid a deposit for each caravan for the August Bank holiday weekend. We were due to arrive on Friday night but when my parents arrived 1 day earlier they were setting up and was told that no groundsheets were allowed. We use the CC website and App to book our caravan breaks and there is no mention of the no groundsheet rule on there but the owner stated that it was in the CC book which we never use for booking. We asked for a refund of our deposits because this was an error down to the owner and the CC and not ours. But the owner refused but after several emails and a chat on the phone he decided to refund us minus the 1 night my parents had to stay until we found a new site which we were very lucky to do with it being the Bank holiday. On the night that my parents stayed it rained all night and in the morning the awning floor was wet through and they couldn't even let their dogs lay down in the awning. Other than the No groundsheet issue the site was very well looked after and the owners were ok.