We stayed on this site at the end of our six month tour of the south west of the UK (2012), visiting many great CL's on our way. Bath had always been on our list of places to visit, so we booked in at this site for ten days but were amazed when a deposit of £65 was asked for. We assumed the owner was fed up with no shows so we accepted this. On arrival our first impression of this CL was one of utter disappointment & dismay and we wanted to leave straight away, but having paid such a large deposit we decided that we would stay for the amount of days the deposit covered. When I spoke to the site owner that we only wanted to stay for 6 days he demanded that we paid the £55 balance owing for the 10 days we originally booked as we had made a Verbal Contract with him, but if he could sell the days we did not want, we would get our money back. He told us that he was always full and has to turn people away at times, So what is his problem? I could not believe the absolute greed of the man ! Bath is a great place to explore but not from this site..

Comment from the Community Manager:

Thank you for taking the time to leave a review. The CL owner has contacted me as he is very concerned you did not enjoy your stay at their site and wants to address some of the issues raised. Regarding the deposit, the CL owner’s policy is to ask for a deposit and this is not unusual for sites to request this, especially for a 10 day booking. As stated in the Sites Directory and Handbook on page 270, CLs ‘may ask you to pay the full fee or a deposit and it’s worth checking if that’s refundable. Check how much notice they want for a cancellation too. Always phone as soon as possible if you have to cancel or you may have to pay the full booking fee, not just lose your deposit’. CL sites have a maximum of five pitches available and therefore if you cancel at the last minute or leave early the CL owner may struggle to get occupancy for that particular pitch. However as explained by the CL owner at the time, there was every possibility they could sell the nights not wanted and refund you the money. They presumed you were happy with the situation as nothing further was said, and you stayed for the duration. The CL owner would like to assure you that they go out of their way to help their guests wherever possible and to be friendly and informative in every way. They are sorry you feel they have been greedy but they do have a small business to run and rely on occupancy. They request if anyone does ever have any issues please feel free to come and speak to them at the time and they will do their best to resolve. Again thank you for taking the time to leave a review.