We booked the site via email and had a quick response. The directions to the site were easy to follow. The site was set out well and we were welcomed by other campers who had been on this site many, many times. We never saw the owners as they had taken an opportunity to be away. The site was full and a message was left that this was so. On leaving we just put the money through the door. The only problem we found was that the road was busy with commuter traffic. On the plus side the views were good and it was close to Winchester. We even took the opportunity to visit the caravan shop over the road. We will be back when we are next in that neck of the woods.