Where can I start. On a positive note the staff were lovely and very helpful. The site itself, which consists of a 5 van all grass cl and a larger hard standing site is approached by a long straight tarmac road, littered with pot holes. Entrance is via an automatic gate, which is accessed via a keypad after 5pm. We had booked the cl, it's description made it sound idyllic. It's a tiny field located in the far corner of the marina itself, and was surrounded by over hanging trees, unkempt hedges and the grass looked like it hadn't been cut for weeks. There wasn't any view of the marina, in fact, no views at all. The canal on one side bordered by a hedge, the marina uneen behind the raised landscaping. Flies and midges were everywhere so before un hitching we went to the office and asked to be moved to the main site. We spent a week on a badly maintained pitch. The grass here was long and again hadn't been cut for weeks. Problems with the gardening contract and a flat tyre on their ride on mower were cited. The industrial sized waste bins and the toilet block were our view for the week. The toilet waste disposal point was a bizzare design with the tap and hose situated inside a covered stainless steel cabin, just feet above the disposal point.Not the most hygienic!!! We didnt use the showers or toilet block so cant comment on those. Trackside lighting posts were laid by the side of the roads where they had fallen due to rot. We were plagued by background noise. Peaceful it is not!! The constant hum of the A38, trains going by, and the thud thud thud and screaching of heavy machinary at work on the nearby HS2 construction site didn't help. 7.15am one morning and the emptying of the waste for an hour with the engine of the wagon running. 8.00am another morning heavy farm machinery just over the hedge behind us for hours on end(Yes, we are in the countryside, I know) So all in all a very disappointing experience. Certainly not as described on the website. It could be a lot better if they actually tidied the place up, and did the maintenance the 3 hour turnover time suggests. In fact, it could look stunning, and possibly once did. Unfortunately, we will not be returning.