we rang the day before to enquire if one of the hard standings was available for an overnight stop, was informed yes so we made the booking. On arrival, we found both hardstandings occupied, the owner of the motorhome on the one came over to ask if we had specified a h/s which we confirmed. He said as they were new to motorhoming they assumed that when they made the booking and said it was a motorhome that was enough to ensure a hardstanding but he had spoken to the other occupant of the hardstanding who told him he hadnt specified hardstanding but parked his caravan on it anyway. We were concerned as it was at the time of the storms and was worried about getting out the next day. I phoned the contact number and told the lady about the issue, her answer was 'as you are only booked for a night could you make do with grass as the caravanner had booked for a week? if not, she would come over and ask one of them to move' I felt I was put in the position of the 'bad guy' if she did that, even though it was not our fault - it clearly states on their welcome board that hardstandings must be prebooked - apparently if we got stuck they would tow us out - this was our first experience of a CL, and it will make me wary about using them in future. The owner made no attempt to come over to apologise about the booking mix up, we just left our money in the honesty box the following morning