3rd Time Unlucky
We stayed here twice last year & found the owners very welcoming & the toilet/shower clean & more than adequate so we had no hesitation in booking for a couple of nights again at the end of May this year prior to a journey down to Cornwall. I rang to book just over a week prior to our stay and spoke to Mr Cannon. We arrived at 2ish but there was no-one on site to meet us, so I went to house and saw Mrs Cannon to paid the balance of our fee and she advised me where to pitch our Motorhome. After settlng up, my partner nipped to the loo & saw a scratty notice stuck on the door with a sad face emoji informing that shower was not working. I returned to the house to see Mrs Cannon who advised that the boiler had gone well over a week ago and they were waiting for a plumber to return with a part to fix but had no idea when this would be. I asked why her husband had not mentioned this when I rang to book and why she had not mentioned it to me when I had spoken to her a few minutes ago. She apologised but didn't really seem interested. After a discussion with my partner we decided because of the lack of facilities just to stay the one night . I returned to the house, informed Mrs Cannon who reimbursed me for the 2nd night. Later that afternoon I nipped to the loo , and noticed that the sink around the taps was full of limescale and certainly hadn't been cleaned properly for a while. There was also a dirty looking frayed bit of rag purporting to be a hand towel - It was a disgrace !!! We stayed the night but couldn't wait to leave the following morning. This is a sad sequel to pleasant memories of our stay last year.
Comment from the Club
Thank you for leaving a review. The CL Owners have been in touch as they want to address the concerns raised in your review as they work hard to ensure people have a great time on their site. Unfortunately during your visit 2 months ago there was a problem that had just happened with regards to the boiler in the shower block. The plumber had been called out as a matter of urgency but they had to await for parts to arrive before it could be fixed. They were more than happy to refund you for the nights you cancelled and are sorry this affected your stay. They would like to assure you and other visitors to the site that this has now been fixed and people have since visited and left very positive reviews below.
ladydehoghton
Reviewed on 03/07/2018 18:49
