Rated 4 of 5

Rated 4 of 5

Peace and tranquility

Rated 4 of 5

Access to local places of interest

Rated 4 of 5

Beauty of surroundings and scenery

Rated 1 of 5

Ease of arrival/welcome

Beautiful site but complete lack of hospitality

This is a beautiful well kept CL site, especially good if you are an angler. But, in all my years of travelling around the world I can honestly say that, as a paying guest, I have never felt less welcome. We parked in the wrong place on the small pitch, then we filled up our motorhome water in the wrong place, after being told where to fill. The hard standing pitches are actually pretty good, but the problem is that there is no margin between them so it is all but impossible to maintain the recommended 3m distance, especially for a caravan, awning and car but we were left to feel that we were in the wrong, when in truth it wouldn't have mattered where we had parked on the pitch we couldn't defy the laws of physics. We told the owner when booking that we were in a motorhome and when we booked in and paid she sold us the fresh water tap was in the field. We proceeded to drive across the field to fill our water only to be told that we should not drive across the grass and that there was a different tap for motorhomes. Add an extra day if you want to read all the pointless signs telling what you can and can't do. These comments may appear relatively trivial but you were certainly left feeling that your host considered you a problem when you had in fact simply listened carefully to what you had been told and acted accordingly. A little bit less time spent churning out pointless notices and a bit more effort made to make you feel welcome would transform this from a good site into an excellent site.

Comment from the Club:

Many thanks for your review. The CL Owners at The Horns Dam CL Site have been in touch as they work incredibly hard to ensure the site is well cared for and that everybody on site has the best experience possible. As such they would like to address your concerns.

Please be assured that all pitches are installed to regulatory requirements and there is only one A4 size notice containing the necessary guidelines in order to keep everyone safe on site. There have been no other complaints of the positions of the water taps and as such the owners believe this to be a one-off unfortunate incident. They would also like to assure you that had you raised these issues during your stay, they would have been happy to address them and find a resolution.


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