This is a great location for Hadrians Wall and all the associated attractions. It is quiet and the views of the Whin Sill are amazing. The problem is that the owners are almost impossible to contact. The husband does not appear to have a mobile, the landline is always on record and nobody phones back. The wife is at work in the local tearoom and cannot be contacted. We booked in November 2013 by phone and then rang from New Zealand this April to confirm the booking. Their daughter answered  and confirmed that we were booked in. Imagine how we felt when arriving to discover 6 vans already on site and no hookups available.Eventually a motorhome couple who were leaving the next morning offered their hookup as they didn't need it and I did a temporary pitch on a slope so bad that I had to dig a hole for one wheel and use the full height of a Milenco leveller the other side just to get nearly level!! No apologies at all from the family in fact we were told at the end of our 2 week stay that it was our fault. When I asked for the daughters email address so that we could get away from this situation in future (we come up every year at the same time and this was our 3rd stay) I was informed that they could not provide it as they don't know it as computers are beyond them! Customer service this is not. We will not be back as they do not deserve our money.