At the top you are requested to go to the new arrivals bay wait to be called into reception to check in.Depending on the queue including new arrivals but for the shop depends on how quickly you are called.This was classed as a family site but also peaceful & quiet.We had to go a way into the site before finding a pitch that seemed quiet.This was not the case as the children on the site were not controlled in anyway,allowed to ride bikes,scooters etc anywhere they wanted,even across your pitch,whilst yelling & screaming to each other,to make it worse they were not in our section.Noise went on until 9:30/10pm for two nights only the other night being quiet as it rained & kept them in.We left a pitch marker on our pitch.On return we stopped at the shop on site to buy ice creams.The Reception/Shop only allowed 1 person in at any time a queue formed outside which consisted of other campers as well as new arrivals,in total about 8 people,4 being children wanting ice creams.The person in the shop not only wanted to check in but sort out further dates for herself & family during August,then cancel ones that were incorrect.Having waited a good 15-20 minutes a Warden appeared,asked if she could help which was not possible.I asked why the shop could not be separated from the reception to eliminate problems only to be told in an agressive manor that it could not & they had to adhere to COVID guidelines.Fine,but when there is a store room with doors which could have been altered to form the shop it seems very stupid not to put it to use.When pointed out another Warden said he was not going to do it,was not allowed to do it & that I was only being argumentative.I suggested a summerhouse on the green opposite only to be told no not allowed to don't have the money to do it.When we got back to our pitch we found bikes & helmets over it which belonged to people visiting the caravan opposite.Nothing was said but it was clear it was our pitch they then proceeded to walk/cycle across our pitch at every given opportunity coming periously close to our vehicle with the obligatory screaming/yelling until they eventually left early evening.Was it worth complaining to the Wardens,after the reception in the afternoon NO.Children are not controlled in anyway on this site,left to do exactly as they please including chasing/frightening the rabbits & squirrels.The Wardens are nowhere to be seen apart from 2 who cut the grass/emptied bins.There was no hand santiser in the unit by the bins/drinking water/chem waste etc for 2 days.The site is in a lovely location but does give the impression nearer to Carsington Water than it actually is.The problem of the reception/shop could easily be sorted but with the attitude of the Wardens will not be as they really do not seem to care about any of the site.The facilities whilst okay at times dirty & washing up sinks had to be cleaned before use.Would we stay there again, NO is the answer.