Stayed here for a few days but not through choice, as Clumber Park is closed for refurb. As advised on the app confirmation we arrived after noon, 12.25 to be precise, only to find 4 units queued up at reception. I was greeted by a very rude male warden when I was told arrivals were from 1pm. Obviously this was not common knowledge due to the number of units waiting to enter. When I tried to show him my confirmation arrival time, he rudely stated he was not interested, as he is shown them all the time, and 1pm arrivals had been in place for 2 years. Being spoken to in this manner is unacceptable when I pay to join the club. I would suggest he has a refresher course on customer skills and service. Throughout our stay the laundrette was closed due to water leaking through the roof and causing a power outage. When we enquired as to when it would reopen we were informed that head office had not yet replied to the email that was sent.and they would resend the email. It was still closed when we left. Not helpful at all as we are travelling round for a few months so.need laundering facilities.