Our first impression wasn't good when we could hear the French couple ahead of us booking in and being treated with little respect. They were in two vans with several children but the receptionist had them convinced that they needed to pay significantly more for the second van then in passing (far quicker than they could understand) he mentioned that they should have added the wife to the membership. They told him they were leaving to go into Inverness later and it was their first time on a club site. We went next and told him the same thing. He told us (and them) to go round the site, choose a pitch and then go back and tell him the number and he would give us a key card with the pitch number on it. We did this and then went off site. When we came back our pitch was taken by someone else. We saw the same receptionist and he told us it was our fault, we should have left our table and chairs out or connected our electric cable to the socket and left it trailing to pitch (which is totally bizarre to leave a live cable lying on the ground). We had to choose another pitch. Other staff came over and laughed that this often happens with new members who have motorhomes and that the club is very different to normal campsites. The whole system seems very bizarre but there is no excuse for the receptionist to not inform members when they book in when he knows they have a motorhome and it is their first time staying at a club site. The showers were not the cleanest and the chemical toilet area was disgusting (we left it clean after using it). Overall the site is fine but the staff left a lot to be desired.