Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 4 of 5

Good for families

Not made welcome!

We arrived at the site at 20 minutes past eight expecting to pull in quietly and see the warden in the morning. I would have put our membership card through the office letter box. However we were approached by the warden and I immediately apologised for us being late, we had had a long difficult day. She was not interested in my apology but concerned that we were 'foreign' as we have French plates on our car. I explained that we had been held up but she demanded my card to prove that we were members. We were told to pitch on the first available pitch and not to drive around. Of course we were happy to do this. The following morning I went to the office to explain that we did not feel welcome and we had only been 20 minutes late. I was not looking to argue and I thought we could easily smooth the situation and we would then enjoy our holiday. Instead I got a lecture on her working hours, fire regulations, and various questions about how far we had driven and that we should have stopped at the services overnight. I decided we would not stay as long as we had booked as I found her attitude rude and unwelcoming. She could so easily have put things right, she had no idea what sort of day we had had but was only concerned at being put out. The site was clean and very pleasant, the walk to the beach was excellent for the dogs and we enjoyed the local area. We may return another year when different wardens are on site. I accept that it is a difficult job and hard work but we provide holiday accommodation ourselves and would never treat a guest in this manner. I found it quite upsetting
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Tinwheeler replied on 06/06/2019 22:03

Posted on 06/06/2019 22:00 by

You didn't ask me laughing

 

Posted on 06/06/2019 22:03

I suspect M knows that, like many of us, if you encountered a warden having an off day you would simply shrug it off, Easy. πŸ˜€

huskydog replied on 06/06/2019 22:08

Posted on 06/06/2019 22:03 by Tinwheeler

I suspect M knows that, like many of us, if you encountered a warden having an off day you would simply shrug it off, Easy. πŸ˜€

Posted on 06/06/2019 22:08

Why should "we" the customer have to suffer just because the wardens got the hump ? 

If you went to a restaurant and the waiter just threw the plate of food down on your table ,because he/she was having an off day would you just shrug it off ? 

replied on 06/06/2019 22:21

Posted on 06/06/2019 22:08 by huskydog

Why should "we" the customer have to suffer just because the wardens got the hump ? 

If you went to a restaurant and the waiter just threw the plate of food down on your table ,because he/she was having an off day would you just shrug it off ? 

Posted on 06/06/2019 22:21

Who said anything about a warden having the hump? Personally I have never received poor service on a site. The nearest I have seen to a warden having a bad day is one who seemed deep in thought one day and not his usual cheerful self. I have no idea what might have caused it but cannot say that I was too greatly upset. 

Tinwheeler replied on 06/06/2019 22:21

Posted on 06/06/2019 22:08 by huskydog

Why should "we" the customer have to suffer just because the wardens got the hump ? 

If you went to a restaurant and the waiter just threw the plate of food down on your table ,because he/she was having an off day would you just shrug it off ? 

Posted on 06/06/2019 22:21

Not quite the same thing, Husky.

If a waiter did that, it might ruin your dining experience but I'd not let a run-in with a warden on arrival upset me or ruin my stay. You’re dependent on the waiter to provide the various courses of your meal throughout your visit but you have no further need to interact with the warden once booked in.

I would be realistic and, if circumstances warranted it, report the issue to head office. Otherwise, I’d forget about it and not dwell on it to the extent of writing about it here.

Cornersteady replied on 06/06/2019 22:34

Posted on 06/06/2019 22:34

Like others never had a bad warden, perhaps one's own bad mood makes others appear in an equally bad mood when really that isn't the case? 

But best thing to do is to stick to the rules, and yes phone ahead if your running late.

Seeing most others reviews on this site talk of great welcomes:

The wardens were friendly and welcoming

Wardens were so friendly and helpful

The wardens were brilliant, very helpful & patient.

 

huskydog replied on 06/06/2019 22:42

Posted on 06/06/2019 22:21 by Tinwheeler

Not quite the same thing, Husky.

If a waiter did that, it might ruin your dining experience but I'd not let a run-in with a warden on arrival upset me or ruin my stay. You’re dependent on the waiter to provide the various courses of your meal throughout your visit but you have no further need to interact with the warden once booked in.

I would be realistic and, if circumstances warranted it, report the issue to head office. Otherwise, I’d forget about it and not dwell on it to the extent of writing about it here.

Posted on 06/06/2019 22:42

Sorry ,but I see it as the same , it's called "customer service " wether you see that person only once or interact with them several times , it's first impressions that count . I'm not knocking wardens ( they do a good job ) but sometimes the way they handle people could be better 

I know that some customers can be difficult, I have them in my shop , but there are courteous ways of dealing with it , and then go out the back and scream cool

huskydog replied on 06/06/2019 22:52

Posted on 06/06/2019 22:45 by Tinwheeler

Oh well, no need to be sorry. πŸ™‚

Posted on 06/06/2019 22:52

I put the word "sorry" as I didn't want my post to appear argumentative,as working in retail I just like to see good customer skills 

but now I'm off to my kennel to bed cool

Tinwheeler replied on 06/06/2019 22:59

Posted on 06/06/2019 22:52 by huskydog

I put the word "sorry" as I didn't want my post to appear argumentative,as working in retail I just like to see good customer skills 

but now I'm off to my kennel to bed cool

Posted on 06/06/2019 22:59

And I said what I did rather than turn it into an argument. Let’s not be sorry at all, eh?πŸ˜‹

JVB66 replied on 12/06/2019 16:06

Posted on 06/06/2019 19:40 by huskydog

The customer is always right , ......unless you belong to the caravan clubwink

Posted on 12/06/2019 16:06

But then you will very rarely, if ever, had to deal with some "members?"of this club who as can be seen by the content of  some reviews are a breed apartsurprised