Customer service is poor: I booked 3 nights which required full payment which surprised me as I thought I expected to pay a deposit but whatever. Arrived on the afternoon of the first night to be criticised that I’m late – I was expected the day before, that they stayed late waiting and criticised further that I hadn’t left my phone number so they could call me.

Not put off by this charm(less) offensive. I said Im sure I’ve the correct date – seems I was wrong and Id booked according to their online calendar and got the wrong day.

Accepting it was my error I said “OK, but surely they can put right the error”. After all the site is less than ½ full so they haven’t lost any business. The lady attempted this on the computer but was rejected. When she tried to alter the dates she said I need to pay a further £40!

Absolutey NO WAY! Ive paid £60 for 3 nights that’s tuned to 2 nights, now you want me to pay £40 for another??? Her colleague then suggested instead just satay the 2 remaining nights and then add 1 more separately for £19.90

She then said jokingly “I bet you wont come and stay again will you?”

Her attitude wasn’t encouraging so said I‘ll decide later.

The club or the site manager could have made a choice to say stay for the 3rd night at no extra fee. I wasn’t there on night 1 so I haven’t used any water/electricity, haven’t cost them anything in site costs, wages or management fees. Haven’t lost business by turning another customer away.

Instead try to rip me off with a double charge. I travel around a lot and post recommendations & opinions on the many motorhome groups I’m on. The C&MhC & their site staff have not done themselves any favours.