Simply the worse Club site that I have had the misfortune to stay at. The Site Management Team were extremely difficult, obstructive, disrespectful, and rude... at one point implying that the customer was telling lies. The customer service from just after arrival was sadly lacking. We are an American RV (not a huge one), but our vehicles specifications and configuration were not appreciated whatsoever. The Site Management Team refused to reasonably discuss the situation; seriously upsetting my children in the process. Ultimately, we were invited to leave, late in the evening, or accept as an alternative, an extremely inadequate pitch, on grass, soft and unstable, beside a very noisy road (constant intrusive traffic noise), no wifi connectivity, and poor mobile connectivity. TBH, come the last day, we could not wait to leave, and go home... never have such feelings been spouted by the family and I before. We will not be returning, and hope never to encounter these Site Managers again. This experience has made me re-consider all future bookings on Caravan Club Sites, and to seriously think about staying at independent sites instead. SHOCKING!

Reply from the Club:

We are so sorry to read you felt you had a bad experience at this site. We do ask that anyone with a larger outfit such as a fifth wheel or large RV contact us prior to their stay. Larger outfits are more than welcome on Club Sites but we ask for advance notification so we can ensure there is a suitable pitch available. Without this there may not be a pitch adequate for your outfit. This was why you were disappointed with your pitch size and we apologise that there was not a more suitable pitch available. The site staff gave the option to cancel if you wished. Please be assured the site staff always try to their utmost to be helpful and we are very sorry that you did not feel this was the case and did not enjoy your stay here.