Nice site, well maintained and just right for adults, not much if anything for children to do.
Problem is the Wardens have a real and outdated attitude problem especially relating to arrival. With even headquaters relaxing on arrival times these Wardens are really wound up. In the time it took to book 3 units in we were given a full blast of attitude : you've messed my dinner up again, good job i am not diabetic, I get this hassle every day, I don't have to work for the club, I am not coming back here next year.
We then heard the 2 men Wardens walking outside and mimicking a member booking in and laughing about the gesture, the final bang was, I have been told by region to send all early arrivals away so there. That's what we call Customer Service, never get that rude approach at a hotel even if the roam is not made up, Basil Faulty would do better.The wardens even keep the handbook and a list of 1pm sites ready to blast members with, not sure what the point is
Of course any need for a 1pm arrival is caused by the Wardens, the approach road is adopted standard and the site area for arrivals is long, but not for these Wardens, they make a meal out of booking in, when or if there was a rush, which we did not see in a full week, then all they need to do is retain the membership card, let members pitch and walk back to book in.
Such a pity that these outdated, unhelpful Wardens still exist despite the clubs new "we can say yes approach". These Wardens need to be taken at their word and retired fast. We have many good Wardens these at Knaresborough spoilt ours and others holidays. As they say "were out" never want to use a site where this lot has been sent.
Last point, have your membership card handy as they even want to inspect to ensure its signed, again a delay and what's so important about the signature now we are all electronic.
