I have mixed feelings about this site since it is in a very quiet location and ideal for getting to Rutland Water, however, I'm un sure about the customer care and attention to detail. You have to remember that this is an affiliated site, so you are not going to get the same level or standard that you will be used to from a club site. I too had a similar problem that others have had when asking for a change of pitch to be with a couple of friends. This they would not allow saying that they were full for the evening and there was no space to move people about. This proved not to be the case. The showers although very hot, proved to be under high pressure with no adjustment or control on the taps. I really did feel as if I was being grit blasted at times. When mentioned at reception and although they were going to "pass on the message" I got the feeling that they were a little dismissive about it, suggesting things that actually, were not practical. A lack of plugs at the washing up area proved frustrating, since you had to take a separate small bowl of your own to the sink. Not really sure why, since I'm sure they are not expensive to buy. The garden area by the shower block was overgrown and uncared for with weeds growing between the slabs which meant no-one ever used the benches to sit on, during our time there. So be aware, don't expect club site standard throughout, even though you will be paying club site standard rates for your pitch.