On arrival at the site (1205) we were told by the warden that the site was full and we had been allocated a pitch. We were informed it was a grass pitch No 89 when we backed the caravan on the pitch we needed to put a ramp under the nearside wheel due to the slope of the pitch the van was still not level and there was no way to put our awning on correctly due to the height of the van. My other half said when we came on there were hard standings available but they could have motorhomes on but we said we would have a look around to see we found a pitch (hard standing) with no motorhome sign and the pitch was clearly vacant so we went to the reception and when we asked about the pitch No 78 they said the site was full yet they had the fob. I pointed to the fob and said the pitch must be free as you have the fob on the board the warden said let me just check to see on the computer and he said yes the pitch was free so why were we not offered the pitch when we arrived?. We moved our Caravan straight away to the hard standing and set up again!. Apart from the arrival the site is in a good location the toilet blocks and facilities are as you would expect from a club site the bar staff were really friendly and the food was very nice.