I stayed here in April on a superpitch which was booked after 2 previous bookings were cancelled. I booked again as soon as I returned home as I wanted the location which is good for someone with walking difficulties. On my booking, I request over 4 different pitches as suggested by the lady when I booked in and on the emails Skegness Sands send. My time in April was lovely but having to face the wind on a daily basis was not nice so on my return, I asked for a pitch that would be facing the other way around. As I will be working in the day in the caravan i then can enjoy my evening. Receiving my confirmation today after booking nearly 2 months ago and also following up with my request which working in the industry I know is only a request but I do my best to accommodate. I get told I'm right outside the toilets I don't need the toilet I have my own and I don't think people are going to be very happy when walking past that my dog will bark and she is a big dog Old English Sheepdog. Anyway, after the plans, I have got in place of my friend staying with me for w few days all I get offered if a full refund this isn't customer service. At this late stage am I'm going to find a decent pitch for 9 nights 4 days away. The facilities were locked up apart from the laundry. the site is well maintained close to the beach, so good to walk your dog. a bit early to be shutting the gate at 5 pm as most sites it up to 7 pm. The staff were friendly and as they gave me the tip to ask for various pitches when booking was very pleased. I think a little less strictness and more personalable service would go a long way into making this site a real winner. Tip for any off the hard standing pitches need a metal mallot to get the pegs in the ground is that hard.