We had a disappointing stay on this site. I booked in January for a stay in August. I spoke to the lady in Reception in January and explained what I was looking for. She was really helpful and booked me onto a pitch and gave me the pitch number. I was delighted because it was exactly what we were after and of course it is unusual to be able to book a specific pitch. When we arrived we were given a different pitch which was completely unsuitable. It was on the main access road in, we had two small children with us so quite dangerous at the speed some car drivers sped past and in addition we were opposite the bins and waste disposal. Not only did the bins attract more wasps than the rest of the site and I have an allergy to wasps (the original pitch I had booked was away from bins) but in addition rats were frequently on view even in the middle of the day around the bins. At one point we counted ten rats out in open view and could see more under the bins. This meant that rats were running about less than 12 feet from the small area our two young children had to play in. When reported, the rats were ‘dealt’ with straight away by the site maintenance team but obviously more action needed to be taken because they were back in less than 24hours. I did ask if another pitch was available but they had nothing and it was only at the end of our stay that one of the ladies in Reception said that they booked people onto pitches but could never promise that they could keep them.That policy is fine so long as people are given this information on booking and not led to believe that pitch is theirs. The older play area needs maintenance. Broken areas of wood and nails sticking out of benches and equipment and an overflowing bin. The shower and toilet blocks certainly need refreshing although on a positive note the gentleman who cleaned them worked exceptionally hard to make them as clean as possible and was extremely accommodating. The ladies in Reception were also very pleasant and accommodating. However I am surprised that this site is affiliated to the Club.