This was our first visit on using Caravan and Motorhome club. We received a reasonable warm welcome however there was no guide to our pitch, just a map which in itself was not very exoplanetary. Pitch was a good size but not too level, it was in a dip. On our first evening we spotted kids removing the lid from main drain and depositing rubbish in it. My husband went out and replaced it. On reporting this to reception one of the replies was "not sure what I am expected to do" well they soon would if a child fell down that 7ft drop. A traffic cone was put on top of it. There was a really bad thunderstorm on Saturday night and we woke up to find that the caravan was surrounded by water approx. 3 to 4" of water. We visited the reception and were told quote "well we could move you but its only for one night, is it worth it" We left! There was no real sympathy for our flooded pitch and no mention of a refund for the one night. Very disappointed and needless to say we will not return.