We arrived on Sunday September 6th for 14 nights,On arrival the lady on the desk was obviously having a bad day,we requested to stay in the small van site which we had stayed in the previous year because one of us is disabled and this site is near the toilets,she told us abruptly that our van was to big for this area and anyway its full !. We asked for grass pitch as i find this easier to set up,she was very reluctant to give us a grass pitch she said due to the softness of the ground,we found on inspection the ground wasn't that soft at all,she also said they had a no pulling off policy in the event of us getting bogged down,which we found unusual . so as you can imagine it was not a good start to our stay. Over the course of our stay it seems we were not the only people she was abrupt with, on passing an old couple near the office they said we hope you re not going in to see that blonde woman ,they said they had been with the caravan club for 35 years and had never met anyone so abrasive .My husband had been a member of the caravan club for many years and never made a review but felt on this occasion he had to say something such a shame its on a negative .

Comment from The Club:

Many thanks for leaving a review. The wardens have been in touch as they wish to address your concerns. Firstly, the site staff always do their utmost to help members and give them a warm welcome. In this instance there had been extremely bad weather and due to the high volume of rain, the wardens had to pitch all motorhomes on hardstanding pitches to prevent them from getting stuck in the mud. The area you wished to pitch was on grass and was also only suitable for smaller ‘vans. Unfortunately your motorhome was too large for the pitch. The wardens wanted to do their utmost to assist you however, and as such, took the time to show you the pitching area on the lawn. The pitches here are closer to the road so less chance of getting stuck and easier to assist if you do find yourself in difficulty. As you declined this area, the only other alternative was on hardstanding pitches. Please note for future reference, to advise wardens of any disability so that they can do their utmost to help and reserve a pitch close to facilities. As you can see from other reviews, the wardens receive praise for their hard work and always try to be as helpful and as a friendly as possible, so we are sorry that you did not feel this was the case.