My family drove down to Cornwall during the early hours, to arrive early at the site. We were first in the queue hours before we could book in. At the office, we were told we would be called first. The queue built up considerably behind us and the occupants started roaming the site. When we were called in we said we knew the pitch we wanted from previous years, and it was vacant. We were told we had to go and stand on the pitch and return with the number. We legged it up to pitch 69 only to find people from the end of the queue,  standing on it and putting items on the pitch next to it. They said they had got to it first, they were about 8th in the queue and they had not paid and booked in as we were first in the office. We had paid. We went back to the office and told the office person, who shrugged it off, smiled and laughed, but made no attempt to rectify the situation. Not wanting to cause a fuss, or tackle the person standing on the pitch, we chose another pitch. Another person later commented, something similar had happened when they arrived earlier in the week. I love this site, its about our 4th year in a row, and have been there lots of times before, and this has never been allowed before. I can highly recommended the actual position of the site, its facilities and Tintagel, I love it. But unfortunately this did sour the stay for us, and was unfair in our opinion. I think a change is called for next year, and we probably won't renew our membership now.