We booked a two week stay at this site on the strength of several good reviews. On arrival, we were dismayed at the very small and steeply sloped pitch that we were allocated. Looking around the site there seem to be two classes of pitch: A fully serviced pitch which looks like a normal sized pitch for an average sized caravan and is level, and the non-serviced pitch. Ours was a non-serviced pitch. It consisted of a concrete apron less than two thirds the length of our two berth caravan. It was impossible to get the jockey wheel and all four corner steadies on the concrete. We elected to have the jockey wheel and front corner steadies on the concrete along with the caravan wheels. The rear steadies were on the grass. Furthermore, the pitch was unacceptably sloped with the front of the van more than two feet above the ground and the rear almost touching the grass with the rear steadies only wound down two turns. The approach to the pitch required mounting a kerb and driving up a steep grassy slope on the first pitch we were offered. And on the second pitch we had to drive over the adjacent vacant pitch to get the caravan positioned successfully. The management keep some wooden blocks for loan for sloping pitches and looking around the site, several pitches were steeply sloped. In practical terms, unless your caravan is fitted with a motor mover or you choose a fully serviced pitch don't book this site if you value your car's clutch. The excessive slope of the pitch meant I had to buy extra hose to use my Wastemaster and they charged an exorbitant price for it it the on site shop. The management offered to pitch another customer's caravan using a small tractor and wrecked his jockey wheel, dragging it over soft grass in the process. He complained and they replaced it for him. The weather was unseasonably cool on some days and the shower rooms were unheated even though there were radiators fitted. The showers were not always as clean as they could be. The site advertises good tv reception but we found it very poor with far less channels that we expect and achieve on other sites. There is a games room with a pool table but several of the balls were missing. The management's response to a complaint about it was 'well there were lots of children in last week'. There is an on site indoor swimming pool but this is not for the exclusive use of site residents and was rather over crowded at weekends. There are other facilities; fishing, tennis courts, giant draughts etc but everything is charged for. The site is in a good location, less than a mile from Charmouth village centre and about two miles from Lyme Regis but aside from that, I found little to recommend it and we will not be returning to this site.

Response from Wood Farm Caravan Park: 

We are always very sorry to hear when someone has not enjoyed their stay with us.  If a guest lets us know that they are unhappy with their pitch we will always try to find them an alternative.  Wood Farm is set on a hillside with far reaching views.  We have done a lot of work on terracing our pitches and about 60% of our standard touring pitches are flat and can accommodate caravans up to 7.5m, whereas nearly all our premium pitches are flat and can accommodate caravans up to 8m.  Many people have motormovers and that certainly helps with pitching, for those who don’t we escort everyone to their pitch and we are happy to offer assitance to pitch when needed.  If it is necessary we can pitch the guest’s caravan using our landrover, we never pitch with a small tractor.  Recently a guest did damage his jockey while he was driving to pitch and we offered to replace it.  We went to the nearest accessory shop and bought a new jockey wheel and our maintenance engineer fitted it for guest all within an hour of the incident. 

We keep a stock of spare pool balls and we check twice a day and replace them as necessary.  We do charge for the use of our pool and tennis court but do not charge for fishing or draughts.  We do, however, make every effort to make the charges known prior to booking and arrival.

Wood Farm has very many returning customers and we seek feedback from every guest (with an email address) after their stay and I am pleased to say that the majority enjoy Wood Farm and remark on the friendliness of our staff.