Surprised by some of the negative comments. I found the staff efficient and on duty 0730-2200. Area is lovely and there was plenty to do and see. Stafen has events on most weekends. Only negative aspect would be that the toilets are modelled for winter use so there are few washbasins only for summer use (as these are within the individual shower rooms which can become very busy int he mornings - in the mens toilets as one reviewer has commented.) For an area famous for cakes try the original black forest gateau at Triberg - well worth the 50 mile trip.