We done a European trip and arrived from Belgium about 7.30 in the evening. A totally lazy( couldn't be bothered, it seemed like we disturbed him) and scary man came out and let us in without explaining anything to us, he said the RECEPTION is closed!!! Even so they supposed to be open till 10! Whatever, we settled and in the morning had our breakfast and relaxed for a bit and in the afternoon we wanted to leave the site to visit Staufen, we had two young girls in the car! Then we noticed that the barrier wouldn't open!! We try to speak to one of the staff and HE Kept saying, you can not get out is closed until 3 o'clock! I said, wait a minute this was not explained to us and we only have two days to visit Germany so we want to be let out!! He kept pointing at the barrier, with a sign written in German, saying this is NOT England its Deutschland!!!! Then the so called "manager" came out and I am not kidding, he started to scream at us, swearing in German, the girls were terrified. I wanted to call the police, so scary and rude this man was, never saw someone acting in this way in my life!!!! We wanted to take the caravan and to leave straight away but he wouldn't open the barrier. After saying that I call the police, he let us leave only with the car and then after 3PM we came and took our caravan and moved to a beautiful site not too far. PLEASE avoid this place, still in shock now.

Response from the site:

Thank you for your review and for your feedback. We wanted to let you know that since July 2016 we have had a new manager on site and since then we have had no complaints about our reception and personnel.