Le Château des Marais
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Is the standard of overseas sites similar to that of the UK? European sites are star-rated by local authorities and will have different standards and regulations to the UK. The Club's site inspectors ensure they are of a high standard for our members. Not on this site they didn’t! We booked the standard pitch and were given a small, rutted and untidy pitch at the end of a row of Eurocamp chalets, surrounded by others, and more or less underneath one of the tree cabins. The next door chalet was right up against the boundary and so very close to our caravan that we needed to keep the blinds shut on that side. The pitch seemed to be covered in charcoal and other rubbish. When we asked for another pitch we were told none were available and then, after we asked for a specific pitch in another line, we were told we could have it for an extra 10 euros per night. We were then also offered a choice of three other standard pitches that were worse and smaller than the one we had been allocated, so we reluctantly stayed where we were. We were also directly opposite the toilet block and playground, so noisy all day and evening. Washing machines in the block were regularly used (more noise) from 7am to late at night. There also didn’t seem to be much effort by the site management to stop rowdy teenagers late at night or ensure a peaceful stay. CAMC should make it clear in the booking process exactly what you are booking and where you are likely to be so that a true informed choice can be made. On a safety note, there was a speed limit of 10kph but the electric golf buggies used by the staff whizzed around much, much faster than that and took little care at junctions. Many small children were wandering around (unsupervised) by themselves and so it can be only a matter of time before a small child is mowed down by a buggy. Our advice – don’t use this site.
Response from the Club:
We are sorry you were not happy with your pitch. We advise our members to contact our Travel Service directly if they are not happy with their pitch and the campsite will not help. We will call the site directly. All French sites are star rated on a National level and health and security to European standards.
We used this site on the way South and on the way home. A fairly large site with a holiday camp style feel, mainly a British contingent with the Ducth obviously! Nice pools but very busy, good play area for children with bouncy castle, swings etc, good looking resuturant and bar, with a pizza restaurant which we used however the service was pretty much slow and hopeless in the end we just walked out coundnt wait for the desert. Toilet facilities are ok and reasonably clean for the the amount of people on site however they only seemed to be cleaned once a day, so you probably get the picture. Pitches are a good size and not to dusty. Wouldn't want to spend to long here, as other have said its a little Britain, however good for a stop over for a day or two.
A convenient site for a three day stopover in a good location to get a taste of the area. Pitches are level but sandy and little grass cover although we were there at the end of the season. Our allocated pitch was unavailable on arrival (previous occupants still there) which was disappointing as we could not be next to our friends who had paid a supplement for a pitch adjoining ours (they had booked independently). We were offered a choice of two pitches neither of which were easy to access with our motor home and was really dark under trees as well as being a distance from where we should have been. Eventually, after another trip to reception and having expressed our disappointment and frustration (there was no understanding that the people were still on our allocated pitch and there was no interest in pursuing that) we moved to another pitch nearer to where we should have been. The shop was good and well stocked, take away was adequate, pool area enjoyed by all. However, we wouldn't go back.