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Policy documents

Download our MAYDAY European Breakdown Cover policy documents to learn more about what is covered and any limitations and exclusions which might apply.

Please be aware, the following details about MAYDAY European Breakdown Cover are different from what is stated in the policy document:

  • Your vehicle weight limit is 4.25 tonnes (instead of 3.5 tonnes)
  • Under Section 3: Loss of use of the insured vehicle you’ll be eligible for up to £2,000 towards accommodation and up to £2,000 towards the cost of hiring another vehicle. You won’t have to choose between them as you can use them together.

European Breakdown Cover policy documents

Downloads

Broken down?

To contact MAYDAY European Breakdown Cover in the event of a breakdown, call:

00 800 4000 6000

Your call will be taken by the Club’s MAYDAY European Breakdown Cover partner, Green Flag, who will manage your breakdown with you.

Complaints

Should you have a complaint regarding the sales process, how MAYDAY/Green Flag have interacted with you, premiums, charges or how a breakdown is/was handled, please contact Green Flag on:

0800 051 5318

If you would prefer to put your complaint in writing, please send it to:

The Customer Relations Manager
MAYDAY European Breakdown Cover
Churchill Court
Westmoreland Road
Bromley, Kent BR1 1DP

If you have a complaint about the Club’s use of Green Flag, or how the Club has promoted MAYDAY via its marketing or on the Club website, you can contact the Club directly:

01342 318813

Email: externalproducts@camc.com 

Or you can write to:

Insurance & Financial Services Complaints
Caravan and Motorhome Club
East Grinstead House
East Grinstead, West Sussex RH19 1UA

Changes or cancellations

Should you wish to make any changes to, or to cancel your policy - or for any other non-breakdown and complaint-related help - please contact Green Flag on:

0800 051 5318